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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
complimentary parking
Complimentary Meals
401(k) Plan
discounted hotel stays
Paid holidays
Paid sick time
Paid vacation
Tuition Reimbursement
Job Description
Hyatt Regency DFW, located conveniently across from Terminal C at DFW International Airport, is a prestigious full-service hotel known for its exceptional guest experience and hospitality excellence. Featuring 811 guestrooms and 92,000 square feet of flexible event space, Hyatt Regency DFW caters to both leisure and business travelers, offering a dynamic and fast-paced environment. As part of the Hyatt Hotels Corporation, one of the world's leading hospitality companies, Hyatt Regency DFW reflects the brand's commitment to care, belonging, and exceptional service that makes guests feel at home, no matter where they are in the world.
The Front Desk Associat... Show More
The Front Desk Associat... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Excellent communication skills
- Ability to work in a fast-paced environment
- Ability to stand for long periods
- Flexibility to work varying shifts including weekends and holidays
- Willingness to deliver exceptional guest service
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Strong verbal and written communication skills
- Ability to handle guest concerns and de-escalate situations effectively
- Proficient with computer systems and reservation software
- Ability to stand for extended periods
- Flexible availability to work weekends and holidays
Job Duties
- Managing the guest registration and check-out process
- Communicating hotel services, amenities, and promotions
- Processing forms of payment accurately and efficiently
- Responding promptly and professionally to guest inquiries and concerns
- Creating a welcoming first and last impression for every guest
- Maintaining the front desk area clean and organized
- Assisting with administrative tasks as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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