Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $20.00
Work Schedule
Flexible
Benefits
Free room nights
Discounted room rates for friends and family
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Free parking
Paid Time Off
Paid Family Bonding Time
Adoption assistance
Tuition Reimbursement
Employee stock purchase plan
Retail Discounts
Job Description
Hyatt is a globally recognized hospitality company known for its commitment to delivering exceptional guest experiences. At the center of Hyatt's service philosophy are caring and attentive associates dedicated to providing excellent service that creates meaningful experiences for guests. Andaz Miami Beach, a proud part of the Hyatt portfolio, is a unique luxury lifestyle hotel situated in the heart of Mid-beach Miami. Housed in an art-deco building and architectural landmark, Andaz Miami Beach has quickly become a prestigious destination offering stunning ocean views, vibrant art-inspired design, and a range of top-tier amenities. The hotel features 287 guestrooms, including 64 breathtaking suites designed with floor-to-ceiling windows, private outdoor terraces, and deep-soaking tubs. Guests can enjoy unprecedented ocean-view arrival experiences, a full-service spa, a modern fitness center, fine dining curated by renowned chef José Andrés, two pools, and an exclusive Beach Club favored by Miami’s elite. The property also boasts 25,000 square feet of innovative indoor and outdoor event spaces perfect for celebratory gatherings that reflect Miami’s vibrant culture of music, art, and fashion.
The Front Desk Host role at Andaz Miami Beach is a vital position charged with ensuring guests experience a seamless and memorable stay. Acting as the face of Hyatt's hospitality, Front Desk Hosts manage the guest registration process meticulously, including check-ins, check-outs, room assignments, and processing payments. This front-facing role demands a warm and professional demeanor capable of managing guest inquiries, promoting hotel services and upsells, and providing comprehensive information regarding hotel amenities and promotions. The position also involves occasional support with PBX telephone operations and concierge functions, requiring adaptability and a collaborative attitude. Successful Front Desk Hosts thrive in a fast-paced environment, maintain excellent communication skills, and are skilled multitaskers who can address guest needs and resolve issues promptly. This role offers an exciting opportunity to contribute to Hyatt's mission of making travel more human by turning guest stays into memorable journeys. It is a position that emphasizes professionalism, excellent guest service, and a proactive approach to enhancing the overall guest experience. Additionally, Front Desk Hosts at Andaz Miami Beach are eligible to earn up to 18% commission on upsells, providing both rewarding compensation and career advancement potential within one of Miami’s most dynamic hospitality environments.
The Front Desk Host role at Andaz Miami Beach is a vital position charged with ensuring guests experience a seamless and memorable stay. Acting as the face of Hyatt's hospitality, Front Desk Hosts manage the guest registration process meticulously, including check-ins, check-outs, room assignments, and processing payments. This front-facing role demands a warm and professional demeanor capable of managing guest inquiries, promoting hotel services and upsells, and providing comprehensive information regarding hotel amenities and promotions. The position also involves occasional support with PBX telephone operations and concierge functions, requiring adaptability and a collaborative attitude. Successful Front Desk Hosts thrive in a fast-paced environment, maintain excellent communication skills, and are skilled multitaskers who can address guest needs and resolve issues promptly. This role offers an exciting opportunity to contribute to Hyatt's mission of making travel more human by turning guest stays into memorable journeys. It is a position that emphasizes professionalism, excellent guest service, and a proactive approach to enhancing the overall guest experience. Additionally, Front Desk Hosts at Andaz Miami Beach are eligible to earn up to 18% commission on upsells, providing both rewarding compensation and career advancement potential within one of Miami’s most dynamic hospitality environments.
Job Requirements
- Diploma in hospitality or tourism management or relevant field
- Experience with front desk or guest service roles preferred
- Ability to speak a second language fluently considered an asset
- Proficiency in Reserve/Opera software
- Proficient in Microsoft Suite applications
- Strong verbal and written communication skills
- Ability to work flexible hours including weekends, holidays, and overnight
- Physically able to stand or walk for long periods
- Strong time management and problem-solving abilities
- Professional appearance and demeanor
Job Qualifications
- Diploma in hospitality or tourism management or relevant field
- Ability to speak a second language fluently will be considered an asset
- Good working knowledge of Reserve/Opera software
- Excellent proficiency with Microsoft Suite applications
- Refined verbal and written communication skills
- Ability to work a flexible schedule including weekends, holidays, and overnight shifts
- Physically agile with ability to stand or walk for long periods
- Excellent time management and organizational skills
- Excellent problem-solving skills
- Well-groomed and professional appearance
Job Duties
- Greeting and thanking guests as per Forbes standards
- Perform all guest check-in and checkout procedures including obtaining or confirming guest information, assigning rooms, activating and distributing keys
- Posting charges to appropriate guest accounts and collect payment for room charges and other fees
- Make and confirm reservations for guests
- Answer phones and direct calls to appropriate personnel
- Anticipate and address guests' needs and resolve their problems and complaints
- Collaborate and communicate with other internal departments to ensure guest satisfaction
- Follow all established SOPs and use approved checklists
- Up sell guest rooms and promote World of Hyatt (WOH) and other hotel services
- Complete various additional tasks and assignments as needed
Job Criteria
Experience
No experience required
Job Location
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