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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.75 - $19.50
Benefits
PTO
Hotel and restaurant discounts
Health Insurance
Vision Insurance
Dental Insurance
401(k) with matching contributions
Paid holidays
short-term disability
long-term disability
Referral bonuses
flexible spending accounts
Job Description
LodgeWorks is a privately held hotel development and management company that has built a reputation for excellence in the hospitality industry. With over 35 years of experience, LodgeWorks manages a diverse portfolio of 18 hotels across the United States, including the award-winning Archer Hotel boutique collection and other well-known brands such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn, and Hampton Inn. Although the company’s name may not always be visible on the hotels themselves, its extraordinary culture and commitment to hospitality are integral to the success of each property. Headquartered in Wichita, Kansas, LodgeWorks takes pride in its... Show More
Job Requirements
- high school diploma or equivalent
- ability to exert up to 60 pounds of force occasionally
- capability to stand for extended periods during shifts
- ability to reach overhead, lean over, stoop and kneel
- prior related experience in hospitality or service industry is a plus
- eagerness to be part of a great work culture and team
- ability to follow directions, guidelines and work objectives
Job Qualifications
- excellent communication skills
- ability to prioritize and manage time effectively
- team player with a heart for hospitality
- innovative and entrepreneurial mindset
- problem-solving skills with a focus on listening
- ability to work individually and collaboratively
- knowledge of safety and security practices
- understanding of hotel information and guest service standards
Job Duties
- check all hotel guests in and out in a confident, professional and personalized manner
- welcome and register hotel guests, explain accommodations and establish credit or method of payment
- demonstrate thorough knowledge of hotel information including room categories, rates, packages, promotions, amenities, local area and answer guest inquiries
- maintain regular attendance according to scheduling needs
- comply with company standards for safe and efficient hotel operations
- take hotel reservations accurately and efficiently
- respond immediately to guest comments and concerns to ensure timely, friendly and efficient resolution
- maintain accuracy with accounting, cash handling and billing procedures
- answer all calls courteously, professionally and efficiently
- work harmoniously and professionally with co-workers and supervisors
- know and communicate hotel emergency procedures and assist guests in emergencies
- use hotel communication tools to inform fellow associates and supervisors of pertinent information
- accomplish deep-cleaning tasks of guest rooms
- ensure compliance with LodgeWorks and OSHA standards
- assist in any other tasks or duties as requested by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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