FRONT DESK HOST

Miami, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $36,256.61 - $45,066.22

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Free room nights

Discounted and Friends & Family Room Rates

Medical insurance

Dental Insurance

Vision Insurance

401K with company match

Free parking

Generous Paid Time Off

Paid Family Bonding Time

Adoption assistance

Tuition Reimbursement

Employee stock purchase plan

Discounts at various retailers including Apple, AT&T, Verizon, Headspace

Job Description

Hyatt is a globally recognized leader in the hospitality industry, renowned for its commitment to delivering exceptional guest experiences and fostering a culture of caring and attention to detail. With a portfolio of diverse brands and properties, Hyatt continuously strives to create meaningful moments for travelers worldwide. Hyatt’s reputation is built on the dedication of its associates, who bring passion and professionalism to every guest interaction, ensuring that each stay is memorable and uniquely tailored to individual needs.

Andaz Miami Beach represents the newest addition to Hyatt’s luxury lifestyle offerings, situated in the vibrant heart of Mid-beach. Housed... Show More

Job Requirements

Minimum diploma in hospitality or tourism management or relevant field
ability to speak a second language fluently preferred
knowledge of Reserve or Opera software
proficiency in Microsoft Suite applications
strong verbal and written communication skills
flexible availability for weekends, holidays, and overnight shifts
physical ability to stand or walk for extended periods
strong organizational and time management skills
problem-solving abilities
professional appearance and grooming

Job Qualifications

A minimum of a diploma in hospitality or tourism management or a relevant field
ability to speak a second language fluently will be considered an asset
good working knowledge of Reserve or Opera software
excellent proficiency with Microsoft Suite applications
refined verbal and written communication skills
ability to work a flexible schedule including weekends, holidays, and overnight shifts
physically agile with the ability to stand or walk for long periods
excellent time management and organizational skills
excellent problem-solving skills
well-groomed with a professional appearance

Job Duties

Greeting and thanking guests as per Forbes standards
perform all guest check-in and checkout procedures including obtaining or confirming guest information, assigning rooms, activating and distributing keys
posting charges to appropriate guest accounts and collecting payment for room charges and other fees
make and confirm reservations for guests
answer phones and direct calls to appropriate personnel
anticipating and addressing guests' needs, and resolving their problems and complaints
collaborating and communicating with other internal departments to ensure guest satisfaction
following all established SOPs and using approved checklists
upselling guest rooms and promoting World of Hyatt (WHO) and other hotel services
complete various additional tasks and assignments as needed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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