Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $33,753.84 - $38,010.30
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
wellness programs
Job Description
Austin Proper Hotel and Residences, situated in the vibrant Downtown 2nd Street District, is a premier destination for lifestyle and wellbeing. This upscale hotel and residence complex combines modern luxury with artistic design, featuring interiors by the acclaimed designer Kelly Wearstler and culinary creativity guided by noted Austin tastemaker MML Hospitality. With 238 stylish rooms and suites, 99 branded residences, four unique dining and drinking venues, and an emphasis on wellness—including a dedicated spa and fitness center—Austin Proper Hotel fosters a refined and immersive experience for its guests. The hotel also boasts a spectacular 5th-floor pool deck offering curated small-batch... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in customer service or hospitality preferred but not required
- ability to remain calm and professional under pressure
- strong communication skills
- ability to multitask and prioritize in a fast-paced environment
- strong attention to detail
- ability to sit or stand for extended periods
- ability to occasionally lift or move up to 20 pounds
Job Qualifications
- High school diploma or equivalent
- previous experience in customer service or hospitality preferred but not required
- experience with hotel reservation systems such as InforHMS or Alice is a plus
- strong communication skills both written and verbal
- exceptional interpersonal skills with ability to remain calm and professional under pressure
- ability to multitask and prioritize effectively in a fast-paced environment
- strong attention to detail and organizational skills
Job Duties
- Greet guests upon arrival and provide a warm, welcoming check-in experience
- efficiently check in guests by verifying reservation details, processing payments, and assigning rooms
- handle guest check-outs ensuring all charges are accurately posted and guests leave with a positive impression
- respond promptly and professionally to guest inquiries, requests, and complaints
- resolve any issues or concerns during guest stays ensuring satisfaction with resolution
- provide information on hotel services, local attractions, and dining options
- assist guests with special requests
- communicate effectively with other hotel departments to address guest needs and maintain seamless operations
- handle incoming phone calls and direct them to appropriate departments or assist with reservations
- monitor hotel email system and assist with online reservation inquiries
- maintain accurate guest records ensuring all information is correctly entered
- process reservations and cancellations ensuring efficient room allocation
- assist with preparing reports, inventory checks, and stocking front desk supplies
- ensure safety and security of guests, team members, and hotel property
- adhere to hotel policies related to emergency protocols and health and safety guidelines
- work collaboratively with front desk team members and managers to maintain high guest satisfaction levels
Job Location
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