Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Benefits
Medical
Dental
Vision
Life
short-term disability
Accident
Critical Illness
401k
Job Description
Heritage Companies is a renowned hospitality group based in New Mexico that proudly embodies the culture, spirit, and traditions of the region. Known for providing unique accommodation experiences that reflect the rich heritage of New Mexico, the company offers a vibrant work environment designed to enhance the overall employee experience. Heritage Companies places a strong emphasis on fostering a positive workplace culture where employees can thrive, grow, and enjoy exceptional perks. Employees benefit from growth opportunities across the various businesses within the company’s portfolio, as well as generous discounts on hotel room rates, spa services, and dining at the esteemed... Show More
Job Requirements
- Must be a passionate people person as this job is highly interactive and requires superb customer service skills
- friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise
- competent with computer technology to easily learn reservation management system, point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing
- ability and willingness to work flexible hours including weekends, holidays and late nights
- ability to work on feet for eight hours or more
- must be able to lift, push, reach for, carry 25 plus pounds occasionally
- 6 months to 1 year or equivalent combination of education and experience
- high volume guest-interfacing hospitality experience preferred
Job Qualifications
- High school diploma or equivalent
- 6 months to 1 year or equivalent combination of education and experience
- high volume guest-interfacing hospitality experience preferred
- excellent verbal communication skills
- friendly and warm demeanor
- ability to multitask while maintaining poise
- competent with computer technology including reservation management system, point of sale system, and Microsoft Office Suite
Job Duties
- Work under direction of Guest Experience Manager and/or Supervisor on shift (the lead Guest Experience Host)
- maintain high level of positive and professional approach with coworkers and guests
- welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to guests
- passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest
- provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.
- respond to guest challenges and find the appropriate resolution in a timely and professional manner
- maintain the utmost confidentiality and care with guest information
Job Location
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