Front Desk / Host

Mobile, AL, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $7.25 - $11.00

Work Schedule

Flexible

Benefits

Medical

Dental

Vision

401k

Free games

flexible schedule

Paid Time Off

Job Description

Dave & Buster's is a leading entertainment and dining establishment that has successfully combined the excitement of arcade gaming with a full-service restaurant and bar. Known for its lively atmosphere and unique blend of experiences, Dave & Buster's attracts a diverse crowd seeking fun, social engagement, and great food. The company prides itself on delivering an unmatched experience for guests by offering the best combination of food, drinks, and games in an environment ideal for celebrating fun. Their venue serves as a community hub where people gather to enjoy everything from casual dining to special celebrations. Dave & Buster's commitment to quality service and customer satisfaction has earned it a strong reputation nationally, with locations across the country that emphasize teamwork and employee engagement. They offer flexible schedules to accommodate various needs, including students and individuals with other jobs, making it an attractive workplace for many looking for part-time and full-time employment. Additionally, they provide a competitive salary range starting from $7.25 to $11 per hour, alongside a comprehensive benefits package, which includes medical, dental, vision, 401K, and free games among other perks.

The Front Desk and Host position at Dave & Buster's plays a crucial role in crafting the first impression guests have when they visit. Employees in this role are ambassadors for the brand, tasked with greeting guests with enthusiasm and professionalism. Their responsibilities extend beyond mere greetings to managing guest flow, assisting with retail and game rental transactions, and ensuring a seamless dining experience. A successful team member in this capacity must be an excellent communicator, capable of handling multiple guests simultaneously and managing various operational tasks efficiently. This position demands a friendly and approachable attitude, strong organizational skills, and the ability to maintain a clean and stocked front desk area. Furthermore, hosts coordinate the seating arrangements, monitor wait times, and support other team members to maintain smooth operations throughout the venue. Security and safety are also part of the role, requiring hosts to be attentive to customer satisfaction and ready to escalate issues as needed to management. Ideal candidates will have experience in restaurant, retail, or cashier roles, though this is not mandatory. The company emphasizes the importance of team collaboration, respect, and dedication to providing a memorable guest experience. Overall, this position offers the opportunity to work in a dynamic, fast-paced environment where no two days are the same, and employees enjoy flexible schedules, great benefits, and an engaging workplace culture.

Job Requirements

Must be at least 16 years of age
Ability to work days, nights, and/or weekends as required
Ability to work in a noisy, fast-paced environment with distracting conditions
Ability to read and write handwritten notes
Ability to lift and carry up to 30 pounds
Ability to move about the facility and stand for long periods of time
Ability to walk or stand 100% of shift
Ability to reach, bend, and stoop frequently

Job Qualifications

High school diploma or equivalent preferred
Previous experience in restaurant, retail, or cashier position is a plus but not required
Excellent communication and interpersonal skills
Ability to multitask and manage time efficiently
Friendly and enthusiastic personality with a positive attitude
Ability to read, write, and articulate clearly in English
Skilled at calmly responding to customer concerns and escalating when necessary
Ability to work collaboratively in a team environment
Basic math skills for handling transactions
Must be neat, clean, and presentable according to dress guidelines

Job Duties

Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun
Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action
Bids farewell to Guests leaving and ensures everything was satisfactory and invites Guests to return
Prepares for the shift by ensuring area is stocked with supplies including menus, silverware, Power cards, gift cards etc
Reviews the cleanliness and organization of the Front Desk and Host station
Ensures all menus are stocked and properly cleaned and maintained
Checks for restocking of necessary supplies
Brings all areas up to standard
Discusses problem areas with Manager
Conducts merchandise inventory during and after shift if applicable
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency
Notifies Manager of any Guest that is perceived to be unhappy
Assists other Team Members as needed or as business dictates
Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary
Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas
Manages flow from the front doors, efficiently helping Guests with needs and directing as needed
Manages wait times and communicates information as needed to Guests, Team Members, and Managers
Delivers silverware as Guests are seated
Makes timely and accurate calculations of bill transactions
Greets and assists Guests efficiently and with a smile while processing transactions
Is responsible for the reconciliation of any monies from their banks
Completes 'To Go' order transactions for Guests and ensures accuracy
Sells merchandise from the Front Desk if applicable
Must be friendly and able to smile frequently
Communicates effectively with multiple Guests while generating enthusiasm for Dave & Buster's
Maintains neat, clean and professional appearance
Demonstrates ability to read and communicate in English
Articulates clear greetings, requests for assistance, and farewells to Guests
Responds calmly to dissatisfied Guests and calls issues to Manager's attention
Must be at least 16 years of age