Front Desk Host

Concord Hospitality is a well-established hotel management company known for its commitment to delivering exceptional guest experiences and fostering a strong company culture. Specializing in hospitality management, Concord operates with a focus on quality, integrity, community, profitability, and creating an enjoyable work environment. This company values its associates and strives to provide them with opportunities for personal and professional growth, making Concord Hospitality a leader in the hotel management industry.

The Front Desk & Guest Care role at Concord Hospitality places you at the heart of the hotel’s operations where you will serve as the primary point of contact for guests. This position is critical as it directly shapes the guest's overall experience, requiring a proactive, responsive, and caring approach. The role involves engaging with guests in a friendly and professional manner, addressing their needs promptly, and ensuring their stay is comfortable and memorable. Your responsibilities will include assisting guests with check-in and check-out procedures, managing guest concerns, handling payments, and communicating effectively with other hotel departments. This role is perfect for individuals who enjoy social interaction, possess a winning personality, and hold a strong sense of responsibility.

At Concord Hospitality, the company culture is built around respect and valuing each team member’s contributions. Full-time associates receive competitive pay along with a comprehensive benefits package that includes various medical plans, prescription discounts, vision and dental coverage, and a 401K retirement program with company contributions. The company also offers group life insurance, voluntary short and long-term disability programs, a Verizon Wireless discount, and educational assistance programs through the University of Phoenix, encouraging continuous learning and hospitality-related development. Additionally, Concord emphasizes ongoing training through classroom instruction and an advanced Learning Management System (LMS), providing associates with ample opportunities to enhance their skills.

Working as a Front Desk Clerk or Guest Services Clerk at Concord means you will be a key player in maintaining the hotel’s reputation for hospitality excellence. You will be expected to efficiently assist guests with their needs, handle guest payments securely, manage messages and mail with confidentiality, and stay informed about the hotel's offerings and promotions. Excellent communication skills are essential, as you’ll liaise with various departments to ensure guest satisfaction and quickly respond to inquiries, calls, or emergencies. Understanding hotel safety and emergency procedures is also a vital part of your responsibilities.

Concord Hospitality’s foundation is built upon five key cornerstones: Quality, Integrity, Community, Profitability, and Fun. The company’s commitment to hiring the best talent ensures a vibrant and supportive work environment where associates are appreciated and empowered. If you seek a role that offers professional growth, team camaraderie, and the chance to contribute to an exceptional guest experience, this Front Desk & Guest Care position represents a wonderful opportunity to join a rewarding career at Concord Hospitality.