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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
competitive pay
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
Life insurance
Paid Time Off
Job Description
Concord Hospitality is a well-established hotel management company known for its commitment to delivering exceptional guest experiences and fostering a strong company culture. Specializing in hospitality management, Concord operates with a focus on quality, integrity, community, profitability, and creating an enjoyable work environment. This company values its associates and strives to provide them with opportunities for personal and professional growth, making Concord Hospitality a leader in the hotel management industry.
The Front Desk & Guest Care role at Concord Hospitality places you at the heart of the hotel’s operations where you will serve as the primary point of contac... Show More
The Front Desk & Guest Care role at Concord Hospitality places you at the heart of the hotel’s operations where you will serve as the primary point of contac... Show More
Job Requirements
- Prior experience in a hotel front desk role
- High school diploma or equivalent
- Ability to provide excellent customer service
- Strong verbal and written communication skills
- Basic math skills for handling payments
- Ability to work in a fast-paced environment
- Flexibility to work various shifts including weekends and holidays
Job Qualifications
- Prior experience in a hotel front desk role
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks simultaneously
- Strong customer service orientation
- Knowledge of hotel safety and emergency protocols
- Familiarity with hotel software systems is a plus
- High school diploma or equivalent
Job Duties
- Assist guests efficiently courteously and professionally at all times
- Maintain a high level of service and hospitality
- Promptly and effectively deal with guest concerns or issues and ensure satisfaction in a timely manner
- Post guest charges collect payments and follow all cash handling procedures
- Handle guest mail and messages with respect to privacy and professionalism
- Be knowledgeable of the hotel brand programs and special offers
- Communicate guest comments and concerns to departments and management
- Respond quickly to incoming calls lobby visitors and team members
- Ensure knowledge of hotel safety and emergency procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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