Front Desk Host

Hawthorne, CA, USA|Onsite

Job Overview

Compensation

Hourly

Range $15.75 - $21.00

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Professional development opportunities

Retirement Plan

Job Description

The hiring estate is a prestigious club known for its outstanding hospitality and exclusive services tailored to an elite membership base. With a commitment to excellence, the club offers a variety of dining outlets that serve members and guests in an elegant yet welcoming environment. The club prides itself on maintaining exceptionally high standards in guest experience, ensuring every visitor feels valued and catered to with the utmost professionalism and care. Whether for casual dining, special events, or intimate celebrations, the club provides an immersive social and culinary experience that blends sophistication with comfort. Operating within such an esteemed establishment means upholding rigorous service protocols and fostering a positive and engaging atmosphere for all attendees.

The role of the Restaurant Receptionist and Front Desk Assistant is integral to maintaining this high standard of service. This position centers on welcoming and checking in members and guests at the club's various restaurant outlets, acting as the first point of contact to ensure a seamless and enjoyable dining experience. As a liaison between the front desk operations and the hospitality team, the individual will manage reservations, handle member inquiries, and assist with administrative duties that support overall club operations. Confidence in using reservation management software such as Seven Rooms and Peoplevine is essential, as is the ability to maintain calmness and professionalism in a fast-paced, member-focused environment. A successful candidate will demonstrate exceptional interpersonal skills and the ability to anticipate and respond promptly to member needs, maintaining courteous communication and upholding the club's code of conduct at all times.

The receptionist role also includes responsibilities that extend beyond mere check-ins, such as handling guest complaints with tact, collaborating with the Membership team, maintaining front desk cleanliness, and performing various concierge-type services. Candidates will be expected to understand and enforce club policies, ensure accurate and efficient handling of telephone and email communications, and contribute to a well-organized workspace. The role is dynamic, requiring adaptability, quick learning, and an enthusiastic approach to delivering top-tier service. This full-time opportunity promises not only a competitive environment where skills can be honed but also a chance to grow within a reputable institution dedicated to hospitality excellence.

Job Requirements

High school diploma or equivalent
at least 2 years prior experience in customer service
prior experience in hospitality or food and beverage is preferred
proficiency with reservation systems such as Seven Rooms and Peoplevine
excellent interpersonal and communication skills
ability to work efficiently under pressure
good personal hygiene and grooming standards
willingness to learn and adapt to club standards
ability to handle guest complaints professionally and courteously

Job Qualifications

Positive attitude and willingness to learn new things regardless of previous job experiences
at least 2 years prior experience in customer service
prior restaurant or food and beverage experience a plus
able to work in a fast-paced environment with speed and quality
good personal hygiene and grooming standards
strong written and verbal communication skills
the ability to interact with guests and team members professionally, including the ability to speak in front of small groups of team members
knowledge of and ability to perform required role during emergency situations

Job Duties

Welcome members and guests to the club with a positive and warm attitude
take restaurant reservations accurately and efficiently
answer phone calls and emails with confidence and professional verbiage following club standards
work quickly with Seven Rooms and Peoplevine systems
ensure all rules of the club are understood and followed by all members and guests prior to entering the club
assist in printing daily menus for the club
acknowledge and anticipate guests' needs and respond promptly to maintain positive guest relations at all times
inform managers and the Membership team of any guest complaints, requests or problems
maintain an organized and clean work area
follow all front office standard operating procedures
resolve member and guest problems quickly, efficiently, and courteously
expedite member and guest check-ins and departures
provide concierge-type services to guests
update group information
maintain, monitor, and prepare group requirements
relay information to all concerned staff members
manage the routing of telephone, mail and other messages to members and guests
maintain effective relationships and communication with all other departments
perform other appropriate tasks assigned by the Front Desk Manager