Front Desk / Host

Little Rock, AR, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $11.00 - $13.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401k plan

Free games

flexible schedule

Employee Discounts

Job Description

Dave & Buster's is a one-of-a-kind entertainment and dining establishment combining a vibrant atmosphere, delicious menu, and a wide array of arcade games to create the ultimate celebration venue for all ages. As a recognized leader in the entertainment restaurant industry, Dave & Buster's prides itself on offering a dynamic environment where guests can enjoy food, drinks, and games in a lively social setting. The company is committed to providing an enjoyable experience for guests while fostering a fun and cooperative culture for its employees. With flexible scheduling options, positions at Dave & Buster's can accommodate school commitments or other job responsibilities, making it an ideal workplace for students and part-time workers who seek engaging and fast-paced work environments. Dave & Buster's offers competitive pay ranging from 11 to 13 dollars per hour alongside a comprehensive benefits package including medical, dental, vision, 401K, and exclusive perks such as free games for employees.

The Front Desk and Host position at Dave & Buster's represents the vital first point of contact for all guests entering the venue. This role is essential in shaping a positive, welcoming impression and ensuring that every visitor's experience begins on an upbeat and friendly note. The host manages guest seating, communicates wait times, and facilitates the smooth balance of retail, game rental, and dining operations. This requires strong communication skills and an enthusiastic attitude to effectively assist guests while maintaining efficiency and fairness across the dining area. Duties include greeting guests, coordinating game rentals and merchandise sales, managing wait lists, and maintaining cleanliness and organization at the host station. Attention to detail is paramount, as the host ensures menus and supplies are well-stocked and all transactions are handled accurately. The role also demands effective teamwork with other staff to foster a cooperative workplace culture, respond calmly to guest concerns, and contribute to overall guest satisfaction. This position offers an exciting opportunity for individuals seeking a dynamic, varied job where no two days are the same and the focus is on delivering fun and memorable experiences to guests in a fast-paced entertainment setting.

Job Requirements

Must be at least 16 years old
Ability to communicate effectively in English
Work days, nights and weekends as required
Ability to stand and walk 100 percent of shift
Ability to lift and carry up to 30 pounds
Ability to work in noisy, fast-paced environment
Ability to read and write handwritten notes
Reach, bend and stoop frequently
Maintain neat, clean and professional appearance

Job Qualifications

High school diploma or equivalent preferred
Previous experience in restaurant, retail or cashier roles preferred
Strong communication skills
Ability to multitask and handle fast-paced environments
Customer service orientation with friendly demeanor
Basic math skills for transaction handling
Ability to work flexible hours including weekends and evenings
Ability to maintain professional appearance and attitude

Job Duties

Deliver an unparalleled guest experience through food, drinks and games
Act as ambassador greeting guests while coordinating game rentals, merchandise sales and telephones
Keep supervisor informed of problems or unusual matters and take corrective action
Bid farewell to guests ensuring satisfaction and inviting return visits
Prepare the shift by stocking supplies and ensuring cleanliness and organization of front desk and host stations
Conduct merchandise inventory and discuss problem areas with manager
Maintain favorable working relationship with team members to promote morale, productivity and efficiency
Notify manager of unhappy guests and assist team members as needed
Manage table turn timing by scouting, bussing and cleaning tables
Rotate seating fairly following guidelines and manage flow from front doors efficiently
Manage wait times and communicate with guests, team members and managers
Deliver silverware as guests are seated and make accurate bill transaction calculations
Greet and assist guests efficiently while processing transactions
Reconcile monies from banks and complete to-go orders accurately
Sell merchandise from front desk if applicable
Maintain friendly demeanor and smile frequently
Communicate effectively with guests generating enthusiasm
Dress neat, clean and professional
Read and communicate clearly in English
Respond calmly to dissatisfied guests and notify management
Must be at least 16 years old