Front Desk / Host

Dave & Buster's is a dynamic and uniquely entertaining restaurant and entertainment venue that offers guests an engaging combination of great food, drinks, and immersive games. Known for its lively atmosphere and diverse offerings, Dave & Buster's caters to a wide range of customers seeking a fun-filled experience for celebrations, gatherings, and everyday enjoyment. The company is committed to creating an environment where no two days are the same, supporting flexible scheduling to accommodate various lifestyles including school and other jobs. This flexibility is part of what makes Dave & Buster's stand out in the hospitality and entertainment industry.

The front desk and host position at Dave & Buster's is integral to shaping the initial and lasting impression of guests. It requires a strong communicator who can warmly welcome guests, guide them through their dining, game rental, and retail experiences, and ensure every aspect of their visit is seamless and enjoyable. This role is not just about greeting and seating; it involves managing the flow of guests, coordinating game rentals and merchandise sales, handling transactions, and addressing any guest concerns promptly. The position is designed to provide an unparalleled guest experience by maintaining cleanliness and organization, managing supply stock levels, and fostering positive relationships with team members. It is essential that the host maintains an upbeat, friendly demeanor and is able to multitask efficiently in a fast-paced, noisy environment.

Beyond interaction with guests, this role includes responsibilities such as conducting merchandise inventories, coordinating with managers on operational issues, and actively participating in maintaining a harmonious workplace culture that maximizes team morale and productivity. The front desk and host position requires the ability to calmly and effectively respond to dissatisfied guests, communicate clearly in English, and manage the physical demands of the job which include standing for long periods, lifting up to 30 pounds, and moving throughout the facility. It is a vital role for those who enjoy a social, energetic work environment where attention to customer satisfaction and teamwork are paramount.

Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision insurance, 401(k) retirement plans, and unique perks like access to free games. The hourly wage for this role ranges between $16.90 and $18.40, reflecting the company’s commitment to competitive and fair compensation. This position is open to applicants aged 16 and older, emphasizing the company's inclusive and equal opportunity employment stance. In addition, Dave & Buster's complies with federal, state, and local laws regarding nondiscrimination and participates in E-Verify where required, ensuring a diverse and legally compliant workforce.