Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $17.00
Benefits
flexible schedule
Paid training
Employee Discounts
Scenic work environment
Job Description
The Temecula KOA at Vail Lake Resort is a premier outdoor campground destination nestled in the scenic beauty of Southern California. Surrounded by a beautiful grove of oak trees, this year-round park offers visitors a unique camping experience close to the famous Temecula wine country, the picturesque Vail Lake, and endless miles of mountain biking, horseback riding, and hiking trails. Known for its welcoming atmosphere and natural charm, the resort is an ideal location for families, outdoor enthusiasts, and anyone looking to immerse themselves in nature while enjoying modern camping amenities.
The Temecula KOA at Vail Lake Resort prioritizes creating memorable experiences for its guests through excellent customer service and well-maintained facilities. As a part of KOA, a trusted name in the campground industry, the resort benefits from years of expertise in hospitality and outdoor recreational services. This makes it a popular destination for local and visiting campers who value both comfort and adventure.
The role offered at Temecula KOA at Vail Lake Resort is a front desk hospitality team member position designed for enthusiastic individuals interested in hospitality and customer service within an outdoor recreational setting. This part-time role involves working flexible hours that may range from early mornings to late evenings primarily during weekends but can include weekdays depending on park occupancy. The position reports directly to the Front Desk Manager, and successful candidates will earn an hourly wage starting at $17, which may increase depending on experience.
Front desk team members act as the first point of contact for guests, ensuring that each visitor’s experience begins with a friendly greeting and smooth reservation process. Responsibilities include managing campground bookings both in person and over the phone, enforcing park policies to maintain a positive and safe environment, and assisting guests with inquiries and problem resolution. The role also requires operating the campground management system, communicating promptly and professionally with both guests and staff using Microsoft Teams, and performing cashier duties such as souvenir sales.
This is an excellent opportunity for individuals who enjoy working in dynamic environments, meeting diverse groups of people, and playing an essential role in delivering exceptional customer service. The position encourages proactive problem-solving and collaborative work to guarantee that guests have an enjoyable and memorable stay. Candidates must possess excellent communication skills, a professional attitude, and the ability to multitask to succeed in this fast-paced setting.
The Temecula KOA at Vail Lake Resort prioritizes creating memorable experiences for its guests through excellent customer service and well-maintained facilities. As a part of KOA, a trusted name in the campground industry, the resort benefits from years of expertise in hospitality and outdoor recreational services. This makes it a popular destination for local and visiting campers who value both comfort and adventure.
The role offered at Temecula KOA at Vail Lake Resort is a front desk hospitality team member position designed for enthusiastic individuals interested in hospitality and customer service within an outdoor recreational setting. This part-time role involves working flexible hours that may range from early mornings to late evenings primarily during weekends but can include weekdays depending on park occupancy. The position reports directly to the Front Desk Manager, and successful candidates will earn an hourly wage starting at $17, which may increase depending on experience.
Front desk team members act as the first point of contact for guests, ensuring that each visitor’s experience begins with a friendly greeting and smooth reservation process. Responsibilities include managing campground bookings both in person and over the phone, enforcing park policies to maintain a positive and safe environment, and assisting guests with inquiries and problem resolution. The role also requires operating the campground management system, communicating promptly and professionally with both guests and staff using Microsoft Teams, and performing cashier duties such as souvenir sales.
This is an excellent opportunity for individuals who enjoy working in dynamic environments, meeting diverse groups of people, and playing an essential role in delivering exceptional customer service. The position encourages proactive problem-solving and collaborative work to guarantee that guests have an enjoyable and memorable stay. Candidates must possess excellent communication skills, a professional attitude, and the ability to multitask to succeed in this fast-paced setting.
Job Requirements
- Good customer service and communications skills
- Ability to multi task and prioritize
- Able to work with others and work independently
- Professional appearance and attitude towards guests and fellow team members
- Communicate professionally and patiently
- Be on your feet during shift and able to lift at least 30 lbs
- Ability to thrive in a fast-paced environment
- Intermediate computer proficiency including email, internet and Microsoft Office Suite
- Excellent verbal and written communication skills
Job Qualifications
- Good customer service and communications skills
- Ability to multi task and prioritize
- Able to work with others and work independently
- Professional appearance and attitude towards guests and fellow team members
- Communicate professionally and patiently
- Ability to thrive in a fast-paced environment
- Intermediate computer proficiency including email, internet and Microsoft Office Suite
- Excellent verbal and written communication skills
Job Duties
- Ensures customers receive a high level of service consistent with our customer service philosophy
- Learn and operate campground management system
- Communicate with all staff and management using Microsoft Teams
- Help guests to reserve and register for their camping experience both in person and via the telephone
- Enforce campground policies and implement solutions consistent with goals of park
- Proactive guest management to ensure positive environment for all guests
- Coordinate with Guest Service staff for late guest arrivals
- Coordinate with Guest Service staff for problem resolution when applicable
- Assists with handling and resolving guest complaints
- Greet all guests at entrance gate
- Help facilitate day use passes for visitors and mountain bike riders
- Cashier souvenir sales as well as stocking merchandise
- Utilize creative problem-solving skills
- Other duties as assigned by manager to ensure the operations of the campground and guest satisfaction
Job Criteria
Experience
No experience required
Job Location
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