Job Overview
Employment Type
Full-time
Compensation
Salary
Range $32,032.00 - $41,600.00
Benefits
competitive compensation
Medical insurance
Dental Insurance
Vision Insurance
Flexible vacation
Wellness and volunteering days
Employee travel perks
Job Description
Sonder (NASDAQ: SOND) is a pioneering global hospitality brand renowned for its premium, design-forward apartments and intimate boutique hotels tailored specifically for the modern, savvy traveler. Founded in 2014, Sonder has revolutionized the hospitality industry by integrating thoughtfully designed living spaces with seamless, tech-enabled service, all delivered through a beautifully integrated digital experience. Their innovative approach allows guests to enjoy unparalleled control over every aspect of their stay via the Sonder app, which features functionalities such as self check-in and 24/7 customer support, ensuring that travel is easier, more flexible, and truly inspiring.
Sonder's properties are strategically situated in some of the world’s most sought-after neighborhoods, spanning more than 40 markets across nine countries and three continents, making it a truly global brand. In 2024, Sonder established a strategic partnership with Marriott International, which brought Sonder’s exceptional properties to Marriott.com and the Marriott Bonvoy app. This cutting-edge integration connects Sonder’s inventory as well as its front-of-house and back-of-house systems with the world’s largest travel loyalty platform. This milestone unlocks exciting new possibilities, enhancing guest experiences while expanding employee opportunities within the hospitality and travel industries.
As a company, Sonder blends the agility and innovation of a technology startup with the high standards and comprehensive service framework of a global hospitality brand. This combination empowers Sonder to drive smart, sustainable growth while reshaping the future of travel through technology and exceptional guest service. The company prides itself on fostering a dynamic and inclusive workplace culture — one where employees are encouraged to thrive, innovate, and contribute meaningfully to an epic hospitality journey.
The Overnight Front Desk Hospitality Agent plays a vital role in representing Sonder’s values and leadership principles, particularly the principle to "Extend Hospitality to All." This versatile position is ideal for individuals passionate about customer interaction, problem-solving, and delivering outstanding guest service. The role requires creativity, responsiveness, and a welcoming demeanor, as these agents are often the first and lasting impression guests have of Sonder. Working in a fast-paced and evolving environment, the Front Desk Hospitality Agent is instrumental in providing an exceptional stay experience through both in-person interactions and digital communication channels.
The Overnight Front Desk Hospitality Agents support multiple Sonder properties within their local market and assist with a variety of tasks ranging from guest check-in, managing guest requests, and resolving issues swiftly, to maintaining cleanliness and organization of guest-facing spaces. They also support back-of-house operations including quality audits and minor maintenance. The role demands physical stamina, flexibility in working hours including nights, weekends, and holidays, and proficiency in utilizing digital tools to maximize guest engagement with the Sonder technology platform.
In addition to providing exceptional guest service, agents contribute to operational efficiency by assisting market leadership with administrative duties and supporting continuous improvements. At Sonder, employees are valued and compensated with competitive pay ranging from $32,032 to $41,600 annually, depending on location, along with potential equity, discretionary bonuses, and comprehensive benefits. These benefits include healthcare coverage where applicable, flexible vacation policies, wellness days, employee travel perks, and more, fostering both professional and personal growth.
Sonder's properties are strategically situated in some of the world’s most sought-after neighborhoods, spanning more than 40 markets across nine countries and three continents, making it a truly global brand. In 2024, Sonder established a strategic partnership with Marriott International, which brought Sonder’s exceptional properties to Marriott.com and the Marriott Bonvoy app. This cutting-edge integration connects Sonder’s inventory as well as its front-of-house and back-of-house systems with the world’s largest travel loyalty platform. This milestone unlocks exciting new possibilities, enhancing guest experiences while expanding employee opportunities within the hospitality and travel industries.
As a company, Sonder blends the agility and innovation of a technology startup with the high standards and comprehensive service framework of a global hospitality brand. This combination empowers Sonder to drive smart, sustainable growth while reshaping the future of travel through technology and exceptional guest service. The company prides itself on fostering a dynamic and inclusive workplace culture — one where employees are encouraged to thrive, innovate, and contribute meaningfully to an epic hospitality journey.
The Overnight Front Desk Hospitality Agent plays a vital role in representing Sonder’s values and leadership principles, particularly the principle to "Extend Hospitality to All." This versatile position is ideal for individuals passionate about customer interaction, problem-solving, and delivering outstanding guest service. The role requires creativity, responsiveness, and a welcoming demeanor, as these agents are often the first and lasting impression guests have of Sonder. Working in a fast-paced and evolving environment, the Front Desk Hospitality Agent is instrumental in providing an exceptional stay experience through both in-person interactions and digital communication channels.
The Overnight Front Desk Hospitality Agents support multiple Sonder properties within their local market and assist with a variety of tasks ranging from guest check-in, managing guest requests, and resolving issues swiftly, to maintaining cleanliness and organization of guest-facing spaces. They also support back-of-house operations including quality audits and minor maintenance. The role demands physical stamina, flexibility in working hours including nights, weekends, and holidays, and proficiency in utilizing digital tools to maximize guest engagement with the Sonder technology platform.
In addition to providing exceptional guest service, agents contribute to operational efficiency by assisting market leadership with administrative duties and supporting continuous improvements. At Sonder, employees are valued and compensated with competitive pay ranging from $32,032 to $41,600 annually, depending on location, along with potential equity, discretionary bonuses, and comprehensive benefits. These benefits include healthcare coverage where applicable, flexible vacation policies, wellness days, employee travel perks, and more, fostering both professional and personal growth.
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service roles
- Ability to communicate effectively in English
- Proficient in using digital communication tools and smartphone applications
- Flexibility to work overnight shifts including weekends and holidays
- Ability to stand for long periods and perform physical tasks such as lifting up to 50 pounds
- Reliable transportation to travel between properties
- Strong problem-solving skills
- Positive, friendly, and professional demeanor
- Ability to work independently and as part of a team
- Willingness to assist in various operational tasks and adapt to a fast-paced environment
Job Qualifications
- Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles
- Personable, service-minded, and positive
- you love speaking with guests in-person and through digital support channels
- Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to get it done for our guests
- Strong computer literacy and writing skills, comfortable switching between multiple desktop and mobile applications
- Organized, hardworking, and detail-oriented
- thrive in a fast-paced environment with an ability to work effectively both independently and in a team
- Flexible schedule and openness to working evenings, weekends, and holidays
- Ability to remain standing for extended periods and lift and/or carry items weighing up to 50 pounds
- Proficiency in languages other than English is an asset
- Comfortable using a smartphone for work purposes with expense reimbursement available
- Willingness and ability to work regular overnight shifts with a rate premium
- Reliable transportation and willingness to travel between properties daily
Job Duties
- Be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk
- Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features
- Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay
- Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible
- Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members
- Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues
- Support multiple Sonder properties throughout the local market, as required
- Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience
- In markets where applicable, set up the breakfast buffet and tables, help serve and take care of the breakfast, and respect HACCP standards
Job Criteria
Experience
No experience required
Job Location
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