Front Desk / Guest Services Representative

Gulfport, MS, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

competitive pay

opportunities for growth

supportive leadership

Health Insurance

Paid Time Off

employee recognition programs

stable work environment

Job Description

A&R Group is a vertically integrated turn-key hospitality firm dedicated to developing and operating high-value hotels in partnership with globally recognized hotel brands. With comprehensive capabilities spanning Development, Design, Construction, and Hospitality Management, A&R ensures excellence at every stage—from initial hotel conception and construction to ongoing maintenance and operations. Positioned as a one-stop shop for all hospitality needs, the company prides itself on delivering premium hotel experiences while fostering a strong, supportive workplace culture. Their commitment to growth, professional development, and employee success has established A&R Group as a reputable and stable employer in the hospitality industry.

The new Hampton Inn Gulfport marks a significant milestone for A&R Group, set to open its doors in April 2026. Located at 400 Beach Blvd, Gulfport, Mississippi, this brand-new Hilton property will offer exceptional accommodations on the picturesque Gulf Coast. As part of the grand opening team, Front Desk / Guest Services Representatives will play an essential role in shaping the guest experience and supporting daily hotel operations. This full-time and part-time hourly, non-exempt position demands a professional, service-driven individual committed to creating warm, efficient, and memorable interactions for guests.

The Front Desk / Guest Services Representative acts as the welcoming face of the Hampton Inn Gulfport, serving as the first point of contact for guests. Responsibilities include managing check-ins, check-outs, reservations, and guest inquiries—all requiring strong communication skills, multitasking ability, and meticulous attention to detail. This role involves operating property management systems securely, coordinating with other departments such as Housekeeping, Laundry, and Breakfast services, and maintaining a clean, organized front desk environment.

Candidates will find their hospitality skills challenged and rewarded as they anticipate guest needs, resolve complaints, process payments with accuracy, and uphold Hilton brand standards along with A&R Group policies. The position requires flexibility to work varied schedules, including evenings, nights, weekends, holidays, and overtime during busy times, making adaptability key. Beyond technical skills, individuals in this role will embody professionalism, ethical conduct, and a genuine passion for providing excellent customer service.

Joining the Hampton Inn Gulfport team offers numerous benefits including competitive pay, a people-focused culture rooted in appreciation and recognition, and opportunities for career advancement within a rapidly expanding hospitality company. A&R Group’s supportive leadership emphasizes teamwork, respect, and accountability, fostering an environment where employees are empowered to thrive. As part of this exciting new property launch, Front Desk / Guest Services Representatives will contribute directly to establishing a reputation for outstanding guest experiences on the Gulf Coast.

Job Requirements

High school diploma or equivalent
Ability to stand and walk for extended periods
Ability to operate computer systems and office equipment
Basic math skills required for shift balancing and transactions
Ability to lift up to 25 lbs
Willingness to work flexible hours including nights, weekends, and holidays
Ability to communicate effectively with guests and team members
Previous hospitality experience preferred

Job Qualifications

Previous hospitality experience preferred but not required
Strong organizational and time-management skills
Excellent communication and customer-service skills
Strong problem-solving abilities
Ability to work in a fast-paced, high-pressure environment
Ability to work a varied schedule including mornings, evenings, nights, weekends, and holidays
Willingness to work overtime during busy periods
Strong attention to detail, accuracy, and efficiency
Ability to stand, walk, kneel, and bend for extended periods
Ability to lift up to 25 lbs and perform repetitive arm and hand movements
Professional, ethical, and reliable
Quick learner with a strong work ethic
Able to work independently and as part of a team

Job Duties

Greet guests and handle check-ins and check-outs with professionalism and efficiency
Provide excellent customer service by answering phone calls and responding to guest inquiries
Make same-day and future reservations and block rooms based on guest needs and availability
Pre-register group arrivals, prepare key packets, and organize arrival materials
Register guests, verify payment methods and ensure accurate documentation
Enter credit card and ID information securely into the property management system
Assist other departments including Breakfast, Housekeeping, Laundry, and events as needed
Maintain cleanliness and organization of the front desk and back office areas
Anticipate guest needs and respond promptly and courteously
Address and resolve guest complaints to ensure satisfaction
Document guest requests and communicate follow-up needs to appropriate departments
Prepare shift drops and verify totals in the property management system
Handle Lost and Found items according to policy
Maintain confidentiality of guest and company information
Communicate safety or service concerns to management in a timely manner
Follow all Hilton brand standards, A&R policies, and safety procedures
Serve as a Brand Ambassador for A&R Group’s culture, mission, and values
Perform other duties as assigned