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Front Desk Guest Reception Agent (AAA Four Diamond Renaissance Hotel, Wauwatosa)
Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $16.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
competitive pay
Same day pay option
hotel and travel discounts worldwide
401(k) with company contribution
Concert ticket discounts
Theme park pass discounts
Rental car discounts
Verizon wireless discount
Free parking
Complimentary food and beverage
Safety shoe discount
Paid Time Off
Paid holidays
Health Insurance
Vision Insurance
Dental Insurance
Flexible spending account
Group Life Insurance
short-term disability insurance
Job Description
Renaissance Hotels is a distinguished brand within the hospitality industry, known for its dedication to providing inspiring and welcoming experiences influenced by local culture and style. Renaissance Milwaukee West, a AAA Four Diamond premium distinctive hotel, embodies this spirit and invites guests to embrace spontaneity and discovery while connecting with the unique character of the neighborhood. Managed by Concord Hospitality Enterprises, one of the most respected franchisees in the industry, the hotel operates with a commitment to creating a positive, motivational, and inclusive work culture that values each team member. Concord Hospitality Enterprises is recognized for attracting and retaining top... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Availability to work flexible hours including weekends and varying shifts
- Ability to maintain professionalism and courtesy in a fast-paced environment
- Basic computer skills
- Ability to stand for extended periods
- Strong attention to detail
- Good organizational skills
Job Qualifications
- Prior experience in a front desk position, preferably in a full-service hotel
- Marriott experience a plus
- Flexible availability for first and second shift including weekends
- Understanding that schedules will vary based on business demand
- Strong communication and interpersonal skills
- Ability to handle cash and credit transactions accurately
- Knowledge of hotel management software and reservation systems is an advantage
- Customer service orientation
- Problem-solving skills
Job Duties
- Proactively greet and assist guests, providing the highest quality of service at all times
- Check guests in and out efficiently and in a friendly manner
- Promptly and effectively respond to guest requests and concerns
- Post guest charges, compute guest bill, and collect payment in accordance with established procedures
- Handle guest mail and messages per established procedures
- Understand and communicate various rewards programs, packages, and specials available to guests
- Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies
- Take reservation requests efficiently
- Answer switchboard in accordance with standards of proper telephone etiquette
- Block rooms and handle special requests
- Monitor room availability
- Handle safe deposits by guests per established procedures
- Assist in ensuring lobby and desk area remain clean
- Have a thorough knowledge of emergency and security procedures
- Open and close shift
- make cash drops
- Ensure all credit cards, cash, and change funds are balanced throughout each shift
- Communicate with incoming staff and management by logging pertinent information in the pass on log
- Other duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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