Front Desk - Full Time

FMC on Coulter is a distinguished medical facility dedicated to providing exceptional healthcare services to its community. Committed to delivering quality patient care in a welcoming and organized environment, FMC on Coulter excels in integrating professional medical expertise with compassionate service. The facility operates with a focus on efficiency and patient satisfaction, ensuring every individual who walks through the doors receives attentive and personalized care. As a healthcare provider, FMC on Coulter plays a critical role in the local healthcare landscape by offering a range of medical services, including radiological studies, patient consultations, and administrative support essential for smooth medical operations. The team at FMC is comprised of skilled healthcare professionals who work collaboratively to maintain high standards of service delivery and patient care, underscoring the facility's reputation as a trusted healthcare provider in the region.

The Front Office Receptionist role at FMC on Coulter is an integral position focused on managing front-office reception and administrative duties effectively. This role requires an individual with exemplary customer service skills who is capable of multitasking and working collaboratively within a team environment. The Front Office Receptionist is the first point of contact for patients and visitors, responsible for creating an inviting atmosphere that facilitates a positive experience from the moment guests enter the facility. The role encompasses a variety of administrative tasks including greeting guests, answering phone calls, scheduling patient appointments, and managing patient check-in and check-out processes. This position is vital to the administration of patient care, as it includes verifying insurance details through respective insurance websites, collecting co-pays and deductibles accurately, and updating patient information such as contact details and pharmacy information.

Additionally, this role supports healthcare providers by assisting with paperwork, scheduling and precepting radiological studies, and ensuring that all administrative packets are fully stocked at the end of the day. The Front Office Receptionist also maintains cleanliness and organization within the reception area, including cleaning chairs, pens, and tables, while also handling daily cash and credit reports before the end of shifts. This position operates Monday through Friday from 8 am to 5 pm, offering a consistent work schedule that aligns with the facility's operational hours. The ideal candidate will be well-organized, detail-oriented, and possess excellent written and verbal communication skills, ensuring smooth communication with patients, insurance companies, and internal staff. The ability to lift and carry items weighing 10 to 20 pounds is also required, supporting the physical demands of the role. Overall, the Front Office Receptionist acts as a vital link between patients and healthcare providers, enhancing the overall patient experience through professional, efficient, and compassionate service.