Front Desk - Franco's Magazine

Job Overview

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Employment Type

Part-time
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Work Schedule

Flexible
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Benefits

Free club membership
15% discount on club products and services
positive and supportive work environment

Job Description

Cross Gates Family Fitness is a premier health and fitness club recognized as one of the Top 50 clubs in the nation. Located in New Orleans, LA, we are deeply committed to fostering a healthy and active lifestyle for our members and their families. Our club offers world-class amenities including multiple tennis and racquetball courts, specialized sports training, luxurious locker rooms, a full-service spa, indoor basketball courts, several pools, child care facilities, and a full-service cafe. We prioritize community, wellness, and an exceptional member experience, ensuring our club is more than just a workout space but a welcoming environment where families can flourish together.

At Cross Gates Family Fitness, we are seeking enthusiastic and friendly individuals to join our team at Franco's Athletic Club front desk. This role is ideal for those who have a positive attitude towards health and fitness and enjoy engaging with diverse groups of people. As a frontline representative of our club, you will play a critical role in shaping members' experiences through effective communication, prompt service, and a welcoming demeanor. We value individuals who can multitask efficiently and who bring both professionalism and a genuine passion for helping others. Previous customer service experience is highly beneficial as the role requires managing multiple interactions, including greeting members, handling reservations for club amenities, performing point-of-sale transactions, and promoting club programs. Through your efforts, you will enhance member satisfaction and contribute to the vibrant community spirit that defines Cross Gates Family Fitness.

This part-time position offers the chance to work in a positive and supportive environment, fostering your professional growth and allowing you to connect with health-conscious individuals. We provide flexible scheduling to accommodate varied availability, including mornings, evenings, weekends, and some holidays. As a member of the Franco's front desk team, you will be instrumental in maintaining smooth daily operations and helping members access the variety of exceptional services the club offers. This role is well suited for self-motivated, team-oriented individuals committed to delivering exceptional customer service while embracing a healthy and active lifestyle. Join us at Cross Gates Family Fitness to make a meaningful impact on the wellness journeys of our members and become part of a dynamic team dedicated to excellence in fitness and community engagement.

Job Requirements

  • 18 years of age or older
  • flexible schedule including mornings, afternoons, evenings, nights, weekends, and some holidays
  • ability to multi-task
  • basic computer skills
  • excellent communication skills
  • physically able to stand and move around all day
  • a team-oriented mindset
  • self-motivation and drive

Job Qualifications

  • Previous customer service experience
  • positive attitude towards health and fitness
  • excellent communication skills
  • ability to manage multiple tasks simultaneously
  • basic computer skills
  • team-oriented mindset
  • self-motivated with a strong drive to succeed

Job Duties

  • Connecting and developing relationships with members
  • delivering exceptional customer service to members
  • checking in members of the club
  • receiving and making phone calls
  • making club reservations including tennis, racquetball courts, spa services, and personal training appointments
  • informing and selling members on club programs and services
  • performing basic and advanced point-of-sale transactions

Job Criteria

Experience

No experience required


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