Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.63 - $20.81
Work Schedule
Standard Hours
Benefits
Free parking
Free Meals
Paid Time Off
Health Insurance
Dental Insurance
Career development opportunities
Employee Discounts
Job Description
JW Marriott Charlotte is a prestigious luxury hotel located at 2200 Rexford Rd, Charlotte, North Carolina. Part of the globally recognized Marriott International portfolio, JW Marriott focuses on delivering premium hospitality experiences that blend classic comfort and innovative service. The hotel boasts elegant accommodations and world-class amenities designed to provide guests with memorable stays in a vibrant urban setting. This venue appeals to upscale travelers seeking refined service and a welcoming atmosphere that reflects the established legacy and high standards Marriott is known for worldwide. Marriott International is deeply committed to diversity, inclusion, and equal opportunity, cultivating a workplace that values its employees' varied backgrounds, talents, and experiences. JW Marriott prioritizes employee well-being and growth, offering unrivaled opportunities for career advancement, training, and professional development in the luxury hospitality sector.
The role available is for a Guest Experience Expert, a non-management full-time position that plays an essential role in enhancing the guest journey at the hotel. The position offers an hourly wage between $19.63 and $20.81 and requires open availability. Responsibilities extend beyond facilitating smooth check-ins and check-outs; they are centered on creating a unique and memorable experience for every guest. Guest Experience Experts at JW Marriott are empowered to be proactive and are involved continuously in assisting guests with their needs, performing operational tasks, handling requests, generating reports, and sharing information about local events and attractions. The role demands consistent engagement and mobility, including standing, walking for extended periods, and handling light physical tasks. Professionals in this role contribute significantly to seamless hotel operations and guest satisfaction by embodying Marriott’s values of respect, confidentiality, professionalism, and safety. This is a dynamic opportunity to be part of a luxurious and supportive environment where one can excel and grow within the Marriott family.
The role available is for a Guest Experience Expert, a non-management full-time position that plays an essential role in enhancing the guest journey at the hotel. The position offers an hourly wage between $19.63 and $20.81 and requires open availability. Responsibilities extend beyond facilitating smooth check-ins and check-outs; they are centered on creating a unique and memorable experience for every guest. Guest Experience Experts at JW Marriott are empowered to be proactive and are involved continuously in assisting guests with their needs, performing operational tasks, handling requests, generating reports, and sharing information about local events and attractions. The role demands consistent engagement and mobility, including standing, walking for extended periods, and handling light physical tasks. Professionals in this role contribute significantly to seamless hotel operations and guest satisfaction by embodying Marriott’s values of respect, confidentiality, professionalism, and safety. This is a dynamic opportunity to be part of a luxurious and supportive environment where one can excel and grow within the Marriott family.
Job Requirements
- high school diploma or ged certificate
- no prior work experience required
- no supervisory experience required
- open availability preferred
- ability to stand, walk, and perform physical tasks related to the job
- professional appearance and communication skills
- commitment to confidentiality and safety standards
Job Qualifications
- high school diploma or general educational development (ged) certificate
- excellent communication and interpersonal skills
- ability to stand and walk for extended periods
- basic proficiency with operational reporting and record keeping
- capability to perform light physical tasks
- previous experience in hospitality or customer service preferred but not required
- fluency in spanish is beneficial
Job Duties
- facilitate guest check-in and check-out processes
- assist guests by providing information and handling requests
- perform operational tasks such as completing reports and updating records
- share details about local events and attractions to enhance the guest experience
- maintain professional appearance and conduct adhering to company standards
- engage actively in all aspects of guest services and hotel operations
- ensure safety and confidentiality of guests and company assets
Job Criteria
Experience
No experience required
Job Location
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