Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $22.00
Benefits
flexible scheduling
Employee Discounts
opportunities for professional development
positive and supportive work environment
Paid training
Access to hotel facilities
Job Description
Bird Dog Hospitality is a distinguished hotel investment and management company dedicated to the philosophy of putting people first in everything they do. The company's core mission revolves around creating lifelong relationships and enriching the lives of all stakeholders involved, including team members, guests, and investor partners. Bird Dog Hospitality operates within the hospitality industry, known for its commitment to exceptional service and a unique culture branded as the Bird Dogma. This set of guiding principles defines the organization’s values: putting people first, dependably driving results, maintaining a positive attitude, continually improving, and relentlessly solving problems. These values are deeply... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or hospitality preferred
- familiarity with basic computer applications
- ability to communicate effectively in English
- strong interpersonal skills
- problem-solving abilities
- flexibility to work varied shifts including nights, weekends and holidays
- attention to detail
- physical ability to stand for long periods and perform light manual tasks as needed
Job Qualifications
- Work experience as a hotel front desk agent, receptionist, guest services representative or similar role preferred
- experience with a form of property management software is a plus
- understanding of how travel planning websites operate, for example Booking and TripAdvisor
- a strong desire to learn and develop
- customer service attitude
- excellent communication and organizational skills
- degree in hospitality related field is an asset
- willingness to work nights, weekends and holidays
Job Duties
- Perform all check-in and check-out tasks
- manage online and phone reservations
- inform customers about payment methods and verify their credit card data
- register guests collecting necessary information such as contact details and exact dates of their stay
- welcome guests upon their arrival and assign rooms
- provide information about the hotel, available rooms, rates and amenities
- respond to guests' inquiries in a timely and professional manner
- liaise with housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs
- tend and fold laundry when needed
- confirm group reservations and arrange personalized services for VIP customers and event attendees
- upsell additional facilities and services when appropriate
- maintain updated records of bookings and payments
Job Location
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