Job Overview
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee assistance program
parking
Employee Discounts
Job Description
Fresenius Medical Care is a global leader in the provision of dialysis products and services, dedicated to improving the quality of life for patients with chronic kidney failure. As a trusted healthcare provider, Fresenius Medical Care operates dialysis centers worldwide, offering innovative therapies, comprehensive treatment options, and support services tailored to meet the needs of patients. Their commitment to patient care, clinical excellence, and technological advancement has established them as a key player in the healthcare industry, particularly in nephrology and dialysis services. The company fosters a collaborative environment that emphasizes patient safety, operational efficiency, and continuous improvement, making it an ideal workplace for healthcare professionals who are passionate about delivering exceptional care.
The Patient Services Coordinator role within Fresenius Medical Care is a vital position that bridges administrative expertise with patient interaction. This full-time position entails managing all aspects of patient scheduling for pre-procedure activities, ensuring seamless communication with patients and internal departments, and maintaining accurate medical records through electronic medical record (EMR) systems. The coordinator serves as the first point of contact for patients, greeting them professionally and managing multi-line telephone and fax communications with efficiency. Key responsibilities include verifying insurance information, processing prior authorizations, and facilitating a smooth patient admission process while adhering to regulatory and company policies.
The Patient Services Coordinator will work closely with clinical staff and administrative teams to coordinate patient appointments and documentation, playing a crucial role in revenue cycle management by ensuring front-end billing processes are correctly completed. Additionally, this role requires the maintenance of strict confidentiality standards for patient medical and financial records. Employees in this role often engage in tasks such as assisting patient transportation when applicable, proactive communication regarding procedural or insurance changes, and coordinating logistics related to medical record distribution and research projects. This position requires adaptability, multitasking abilities, and proficiency in computer applications such as Microsoft Office and specialized scheduling software.
Working conditions reflect those typical of a healthcare environment, including exposure to infectious materials and varying noise levels, all within a regulated facility designed for patient care and safety. Fresenius Medical Care emphasizes an inclusive, drug-free workplace and provides employees with a supportive environment where professional development and patient-centered service are paramount. This position offers an opportunity for individuals with a background in healthcare administration or medical office coordination to join a reputable and mission-driven organization dedicated to transforming patient experiences and healthcare outcomes.
The Patient Services Coordinator role within Fresenius Medical Care is a vital position that bridges administrative expertise with patient interaction. This full-time position entails managing all aspects of patient scheduling for pre-procedure activities, ensuring seamless communication with patients and internal departments, and maintaining accurate medical records through electronic medical record (EMR) systems. The coordinator serves as the first point of contact for patients, greeting them professionally and managing multi-line telephone and fax communications with efficiency. Key responsibilities include verifying insurance information, processing prior authorizations, and facilitating a smooth patient admission process while adhering to regulatory and company policies.
The Patient Services Coordinator will work closely with clinical staff and administrative teams to coordinate patient appointments and documentation, playing a crucial role in revenue cycle management by ensuring front-end billing processes are correctly completed. Additionally, this role requires the maintenance of strict confidentiality standards for patient medical and financial records. Employees in this role often engage in tasks such as assisting patient transportation when applicable, proactive communication regarding procedural or insurance changes, and coordinating logistics related to medical record distribution and research projects. This position requires adaptability, multitasking abilities, and proficiency in computer applications such as Microsoft Office and specialized scheduling software.
Working conditions reflect those typical of a healthcare environment, including exposure to infectious materials and varying noise levels, all within a regulated facility designed for patient care and safety. Fresenius Medical Care emphasizes an inclusive, drug-free workplace and provides employees with a supportive environment where professional development and patient-centered service are paramount. This position offers an opportunity for individuals with a background in healthcare administration or medical office coordination to join a reputable and mission-driven organization dedicated to transforming patient experiences and healthcare outcomes.
Job Requirements
- High school diploma or equivalent combination of education and experience
- 1 – 2 years related experience preferably in a medical setting with insurance billing
- Proficient in the use of computers and related software such as Microsoft Office
- Excellent verbal and written communication skills
- Ability to multitask effectively
- Ability to adapt to supporting software applications
Job Qualifications
- High school diploma or equivalent combination of education and experience
- Associate degree or higher preferred
- 1 – 2 years related experience preferably in a medical setting with insurance billing
- Proficient in the use of computers and related software such as Microsoft Office
- Excellent communication skills – verbal and written
- Ability to handle several tasks simultaneously
- Ability to adapt to supporting software applications
Job Duties
- Schedule and input all appointments scheduling module in a timely and efficient manner
- Assure all pre-procedure preoperative activities are scheduled or completed
- Manage patient cancellations center cancellations and additions to schedule in accordance to center scheduling parameters
- Print patient schedule and pull patient charts daily
- Facilitate the admission process by professionally greeting all patients and visitors and obtain patient identification and insurance information to initiate admissions process
- Assemble file and maintain patient medical records and financial records in a confidential and secure manner
- Complete front-end process of billing procedure ensuring all information is entered into the computer registration module
- Perform insurance verification process and complete all required processes for prior authorizations or other actions required by payor
- Assist with patient transportation if the patient qualifies per the Company Transportation Policy
- Ensure appropriate signatures are included on all necessary chart and admissions data in accordance with FMCNA policies and procedures
- Ensure accuracy when scanning and filing documents and complete within 24 hours of completed visit including physician reports to referral sources
- Communicate all changes about procedure and insurance which is identified during patient visit to appropriate internal parties and directly to the patient record immediately
- Perform daily encounter checks to assure reporting accuracy
- Coordinate collection processing maintenance storage retrieval documentation and distribution of medical records per policy and procedure
- Assure documentation of logs of medical record release
- Provide information to parties engaged in research or study projects involving patient care and utilization of services in accordance with policy
- Oversee the materials going in and out of the office including inventory shipments and deliveries
- Other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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