Front Desk Coordinator II - Concierge

Darien, CT, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $17.00 - $22.00

Benefits

competitive salary

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Short and long-term disability coverage

401(k) Plan

2 weeks paid time off in your first year

Paid holidays

Discounts on braces and clear aligners for you and your family members

Job Description

Smile Doctors is the nation’s leading Orthodontic Support Organization, dedicated to partnering with local orthodontic practices to provide world-class patient care that combines expert professionalism with a hometown heart. Established as a trusted name in orthodontics, Smile Doctors takes pride in fostering a people-first culture, focusing on loving people first and straightening teeth second. The company is known for cultivating a fun and encouraging work environment that nurtures talents and strengths, encouraging every team member to thrive both personally and professionally.

As the fastest-growing organization of its kind in the orthodontic industry, Smile Doctors offers career opportunities that are b... Show More

Job Requirements

High school diploma or equivalent
six months as a Smile Doctors Front Desk Coordinator I
bilingual a plus but not required

Job Qualifications

High school diploma or equivalent
six months experience as a Smile Doctors Front Desk Coordinator I
bilingual a plus but not required
ability to establish and maintain good working relationships with patients and coworkers
ability to communicate effectively verbally and in writing
ability to listen and understand information verbally and in writing

Job Duties

Greets and receives customers, determines nature of visit, and notifies appropriate team member(s)
performs various administrative duties
welcomes visitors to the practice and provides information about clinic features
answers, screens, and routes incoming calls and takes messages as needed
checks-in and collects general information from patients on their first visit
notifies clinicians of patient arrival and readiness
makes appointments for returning patients as necessary
prints/reprints appointment reminders and school/work excuses
verifies insurance information, investigates any issues, and works towards a resolution
makes changes to the patient schedule as necessary
presents contracts to patients, coordinates payment arrangements and/or account resolution
receives, stores, and delivers shipments and mail
takes payments and posts to account
updates charts and patient information
drives internal marketing initiatives and fosters participation from everyone
consistently encourages/presents patients with non-clinical ways to utilize the Smile Doctors Anywhere application to support their experience throughout treatment
communicates office supply requirements to the Practice Director for monthly supply order

Job Location

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