Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
competitive salary
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) Plan
Paid Time Off
Paid holidays
Discounts on braces and clear aligners
Job Description
Smile Doctors is a nationally recognized Orthodontic Support Organization dedicated to transforming smiles and lives by partnering with local orthodontic practices across the United States. Known for its people-first culture, Smile Doctors fosters a passionate and caring environment where Team Members are encouraged to develop meaningful and supportive relationships with each other and with patients. The organization emphasizes individuality and celebrates the unique talents and strengths each person brings to the team. With a commitment to nurturing these abilities, Smile Doctors invests in the growth and success of its employees not only within the company but also in their broader personal and professional lives. As a fast-growing entity in the orthodontic industry, Smile Doctors is actively seeking innovative and dedicated individuals ready to make a difference and contribute to changing how the world smiles.
The role of Front Desk Coordinator I at Smile Doctors is an excellent opportunity for someone eager to join a thriving team and build a rewarding career in the healthcare administrative field. This full-time position involves being the first point of contact for patients and visitors, making a welcoming and lasting impression every day. The Front Desk Coordinator I performs essential administrative duties, including greeting and assisting patients, scheduling appointments, verifying insurance information, handling payments, and maintaining patient records. The role requires excellent communication skills, both verbal and written, and the ability to listen attentively to effectively understand and respond to patient needs. Administrative experience is valued, and the company appreciates candidates who demonstrate a dedication to fostering a positive, fun, and encouraging environment consistent with Smile Doctors' culture. This position offers the opportunity to work closely with clinical staff, helping ensure smooth office operations and outstanding patient experiences. Comprehensive training and ongoing support are provided to foster professional growth and excellence in service. The compensation package is competitive and includes benefits such as medical, dental, vision, life insurance, paid time off, and discounts on orthodontic services for employees and their family members. Overall, this role is ideal for detail-oriented, friendly, and organized individuals who thrive in a team-oriented setting and are passionate about contributing to an organization that values people first and foremost.
The role of Front Desk Coordinator I at Smile Doctors is an excellent opportunity for someone eager to join a thriving team and build a rewarding career in the healthcare administrative field. This full-time position involves being the first point of contact for patients and visitors, making a welcoming and lasting impression every day. The Front Desk Coordinator I performs essential administrative duties, including greeting and assisting patients, scheduling appointments, verifying insurance information, handling payments, and maintaining patient records. The role requires excellent communication skills, both verbal and written, and the ability to listen attentively to effectively understand and respond to patient needs. Administrative experience is valued, and the company appreciates candidates who demonstrate a dedication to fostering a positive, fun, and encouraging environment consistent with Smile Doctors' culture. This position offers the opportunity to work closely with clinical staff, helping ensure smooth office operations and outstanding patient experiences. Comprehensive training and ongoing support are provided to foster professional growth and excellence in service. The compensation package is competitive and includes benefits such as medical, dental, vision, life insurance, paid time off, and discounts on orthodontic services for employees and their family members. Overall, this role is ideal for detail-oriented, friendly, and organized individuals who thrive in a team-oriented setting and are passionate about contributing to an organization that values people first and foremost.
Job Requirements
- High school diploma or equivalent
- one year of administrative experience preferred
- ability to communicate effectively verbally and in writing
- ability to listen and understand information verbally and in writing
- bilingual a plus but not required
Job Qualifications
- High school diploma or equivalent
- one year of administrative experience preferred
- ability to communicate effectively verbally and in writing
- ability to listen and understand information verbally and in writing
- bilingual a plus but not required
Job Duties
- Greets and receives customers, determines nature of visit, and notifies appropriate team member(s)
- performs various administrative duties
- welcomes visitors to the practice and provides information about clinic features
- answers, screens, and routes incoming calls and takes messages as needed
- checks-in and collects general information from patients on their first visit
- verifies insurance information
- notifies clinicians of patient arrival and readiness
- makes appointments for returning patients as necessary
- prints/reprints appointment reminders and school/work excuses
- may make changes to the patient schedule as necessary
- coordinates payment arrangements or account resolution
- receives, stores, and delivers shipments and mail
- takes payments and posts to account
- updates charts and patient information
- drives internal marketing initiatives and fosters participation from everyone
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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