Front Desk Coordinator

San Francisco, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $93,600.00 - $117,600.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k) retirement plan

equity compensation

Paid Time Off

Inclusive and diverse work environment

Job Description

Plaid is a pioneering technology company dedicated to enhancing the way people manage and interact with their finances. Founded in 2013 and headquartered in San Francisco, with additional offices in New York, Washington D.C., London, and Amsterdam, Plaid empowers thousands of developers by providing the tools and experiences that enable them to build a variety of financial products. The company collaborates with notable clients such as Venmo, SoFi, several Fortune 500 companies, and many of the largest banks to facilitate seamless connections between users' financial accounts and the apps they want to use. Covering a broad network of 12,000 financial... Show More

Job Requirements

1-2 years of experience in a similar role or fast-paced environment
customer service background
strong organizational skills
proficiency with G Suite, Slack, Jira, and Envoy
resourceful and quick problem-solving abilities
multitasking skills
proactive mindset
experience with ticketing systems like Jira or Zendesk
knowledge of facilities operations and vendor coordination
passion for delivering high-quality work

Job Qualifications

1-2 years of experience in a similar role or fast-paced environment where you've worn many hats and kept things running smoothly
A background in customer service and a natural knack for helping people with care and professionalism
Super organized with great documentation habits and a sharp eye for the little details that matter
Comfortable navigating tools like G Suite, Slack, Jira, and Envoy—you pick up tech quickly and use it to stay efficient
A creative problem-solver who's resourceful and quick on their feet, even when things get busy
Able to juggle multiple responsibilities without missing a beat—and tackle unexpected challenges as they arise
Hungry to learn, grow, and get better at what you do—you're always curious and eager to level up
Known for being proactive and anticipating needs before they're even asked for
Hands-on experience managing ticketing systems (Jira, Zendesk, etc.) and jumping on requests as they come in
A solid handle on facilities operations and vendor coordination—you know how to keep the behind-the-scenes pieces in sync
Passionate about your work and committed to being best-in-class in everything you take on

Job Duties

Serve as the face of Plaid by creating a welcoming, upbeat, and professional first impression for all employees and guests at reception representing and reinforcing Plaid's culture from the moment someone walks through the door
Own and manage all front-of-house operations, ensuring the lobby is consistently organized, fully functional, and running efficiently
Champion an exceptional in-office experience by maintaining high standards of hospitality, environment, and responsiveness for all Plaid employees
Collaborate cross-functionally with HR, TechOps, Legal, FP&A, Executive Assistants, and fellow Workplace Experience teammates to deliver a seamless and positive workplace experience for both Plaids and their visitors
Oversee the mail and package process, including the accurate and timely handling of all incoming and outgoing shipments
Support the Workplace team in the planning, setup, and execution of in-office events, team activities, and employee experiences
Coordinate workplace supply logistics, including ordering, receiving, and restocking inventory to ensure office readiness
Manage building access by verifying and granting on-site entry for employees, guests, and vendors ensuring proper protocols are followed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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