Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.50 - $18.50
Work Schedule
Standard Hours
Benefits
401(k) retirement plan with employer matching
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Job Description
UBMD Neurology is a leading medical practice specializing in neurological care, dedicated to providing comprehensive and compassionate services to patients with various neurological conditions. As part of UBMD Physicians' Group, UBMD Neurology is recognized for its commitment to clinical excellence, advanced diagnostics, and innovative treatment approaches delivered by a team of expert neurologists and healthcare professionals. This practice prides itself on maintaining a patient-centered approach where communication, efficiency, and empathy play central roles in patient care. The practice operates with a strong emphasis on collaborative care, ensuring that patients receive holistic and continuous support throughout their treatment journey.
The Front Desk Coordinator position at UBMD Neurology is a full-time, onsite role critical to the smooth and effective functioning of the practice's daily operations. This role acts as the primary point of contact for patients, where the coordinator provides a welcoming and professional presence both in person and on the phone. Candidates for this position should be organized, detail-oriented, courteous, and comfortable in a fast-paced healthcare environment. The person in this role will handle high-volume communications, scheduling, patient registration, billing support, and administrative tasks. They will work closely with clinical teams to facilitate continuity of care and ensure the delivery of exceptional patient experiences. This position offers an excellent opportunity for candidates passionate about healthcare administration and patient support in a reputable neurology practice. UBMD Neurology offers a competitive benefits package, including medical, dental, vision insurance, 401(k) retirement plan with employer matching, and paid time off. The role requires strong interpersonal skills, the ability to multitask, and a commitment to excellence in patient service. UBMD is an equal employment opportunity employer, welcoming diverse candidates who can contribute to the inclusive and professional environment of the practice.
The Front Desk Coordinator position at UBMD Neurology is a full-time, onsite role critical to the smooth and effective functioning of the practice's daily operations. This role acts as the primary point of contact for patients, where the coordinator provides a welcoming and professional presence both in person and on the phone. Candidates for this position should be organized, detail-oriented, courteous, and comfortable in a fast-paced healthcare environment. The person in this role will handle high-volume communications, scheduling, patient registration, billing support, and administrative tasks. They will work closely with clinical teams to facilitate continuity of care and ensure the delivery of exceptional patient experiences. This position offers an excellent opportunity for candidates passionate about healthcare administration and patient support in a reputable neurology practice. UBMD Neurology offers a competitive benefits package, including medical, dental, vision insurance, 401(k) retirement plan with employer matching, and paid time off. The role requires strong interpersonal skills, the ability to multitask, and a commitment to excellence in patient service. UBMD is an equal employment opportunity employer, welcoming diverse candidates who can contribute to the inclusive and professional environment of the practice.
Job Requirements
- High school diploma or equivalent
- Minimum of 2 years of customer service experience
- Ability to multitask in a high-volume clinical environment
- Strong communication and interpersonal skills
- Attention to detail and commitment to excellent patient service
Job Qualifications
- High school diploma or equivalent
- Minimum of 2 years of customer service experience
- Medical office or healthcare experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a high-volume clinical environment
- Attention to detail and commitment to excellent patient service
Job Duties
- Serve as the primary point of contact for patients both in person and over the phone
- Answer and route high-volume phone calls to appropriate staff or departments
- Establish and maintain a professional and respectful rapport with patients providers and staff
- Work closely with clinical teams to address patient questions and support continuity of care
- Schedule patient appointments and prepare charts for upcoming visits
- Build patient charts and gather required medical records
- Check patients in and out efficiently and accurately
- Provide patients with required paperwork and visit-related information
- Prepare and mail new patient packets as needed
- Collect copays and outstanding balances at time of service
- Obtain prior authorizations for diagnostic testing when required
- Manage faxing scanning mail and task queues
- Maintain organized and accurate patient records
- Maintain cleanliness and organization of the waiting room and front desk areas
- Provide cross-coverage within the department as needed
- Assist with special projects assigned by management or providers
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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