Front Desk Coordinator

Santa Monica, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $22.00 - $25.00

Work Schedule

Standard Hours

Benefits

Health

Dental

Vision

401k

Sick Time Off

Job Description

Located in the vibrant community of Santa Monica, California, our clinic is a well-established healthcare facility dedicated to providing exceptional patient care and support. We are committed to fostering a welcoming environment for every patient, ensuring their experience with us is both comfortable and efficient. Our dedicated team of healthcare professionals works collaboratively to offer comprehensive services tailored to meet the unique needs of our diverse patient population. As part of our mission to enhance patient outcomes through compassionate service and expert care, we are seeking a motivated Front Desk Coordinator to join our front office team. This is a full-time position that plays a crucial role in the daily operations of our clinic, serving as the first point of contact for patients and visitors.

The Front Desk Coordinator will be responsible for maintaining an organized and efficient flow of front desk operations in a busy clinical setting. This role requires an individual who possesses strong administrative skills, empathetic communication abilities, and meticulous attention to detail. The successful candidate will be key in managing patient appointments, verifying insurance and referral documentation, and safeguarding sensitive patient information with strict adherence to privacy regulations. This position demands a proactive approach to identifying and resolving scheduling challenges and the ability to effectively communicate between patients, medical staff, and insurance representatives. By ensuring seamless coordination and a positive patient arrival experience, the Front Desk Coordinator contributes significantly to the overall functionality and reputation of the clinic. This position offers an excellent opportunity for someone passionate about delivering outstanding patient service within a healthcare environment, seeking to grow their skills and be an integral part of a community-focused clinic.

Job Requirements

High school diploma or equivalent
prior experience in healthcare administrative roles preferred
proficiency with electronic medical records systems
strong communication skills
ability to handle sensitive information with discretion
attention to detail
customer service orientation
ability to work in a fast-paced environment

Job Qualifications

High school diploma or equivalent
prior experience in healthcare administrative roles preferred
strong organizational and multitasking abilities
excellent communication and interpersonal skills
proficiency with electronic medical records systems
ability to maintain confidentiality and comply with privacy regulations
familiarity with insurance verification and patient billing processes

Job Duties

Welcome patients and guests with a courteous, detail-oriented approach that creates a positive arrival experience
manage patient intake and departure processes, including reviewing demographic details, insurance information, and referral documentation for accuracy
guide patients through appointment details, care scheduling, authorization status, and payment expectations with clear and respectful communication
arrange, update, and confirm appointments while balancing provider availability and clinic flow
serve as a communication link among patients, clinical staff, and insurance contacts to help resolve routine scheduling and coverage questions
receive copays and other payments, secure required forms and signatures, and handle sensitive information in accordance with privacy standards
keep electronic patient files current and accurate within the medical records system
support daily front office and clinic operations by anticipating scheduling conflicts, communicating changes promptly, and assisting with additional administrative needs as they arise