Front Desk Coordinator

Irving, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Life insurance

401(k) Plan

Employee Referral Program

Paid Time Off

Company-paid holidays

Job Description

Platinum Dermatology Partners is a prominent network of high-quality dermatology clinics dedicated to delivering exceptional dermatological care across multiple states in the United States. With over 145 state-of-the-art clinics, more than 350 experienced providers, and a workforce exceeding 2300 employees spread throughout Texas, Arizona, California, Nevada, and Florida, the company is a rapidly growing organization committed to enhancing patient care through innovation and collaborative practices. Operating within the domains of general dermatology, cosmetic dermatology, medical dermatology, plastic surgery, and cancer screening treatments, Platinum Dermatology Partners combines advanced medical technology with a patient-centric approach. The company’s core values emphasize collaboration, ownership, respect, excellence, authenticity, and integrity, which serve as guiding principles in every aspect of its operations. This environment empowers dermatologists and medical professionals to focus fully on delivering superior clinical care while the organization efficiently handles the administrative and operational sides of the practice.

The Front Desk Coordinator role at Platinum Dermatology Partners is a vital position focused on being the "Director of First Impressions" for patients visiting the clinics. This individual plays a crucial role in ensuring that patients receive an excellent welcome and support from the moment they arrive. The coordinator is responsible for managing front desk operations, including greeting patients, scheduling appointments, handling phone communications, managing patient paperwork, and assisting with routine and non-routine inquiries. The role requires excellent interpersonal skills, professionalism, and a genuine passion for delivering unparalleled customer service in a fast-paced clinical setting. The successful candidate must be able to update patient information accurately in the Electronic Medical Records (EMA) system, verify insurance eligibility, process prior authorizations, and handle patient financial transactions such as copays and balances. Platinum Dermatology Partners values employees who perform with quality and efficiency, conform to deadlines, and interact respectfully with patients, colleagues, and suppliers. The company supports its employees through competitive benefits that promote health, financial security, and work-life balance. This full-time position demands an individual who can work independently and collaboratively, demonstrating compassion, organization, and attention to detail to ensure smooth clinic operations and superior patient experiences.

Job Requirements

High school diploma or GED equivalent required
Minimum 2-3 years of experience working at the front desk in a medical office or clinic
Prior insurance verification and scheduling experience required
Knowledge of medical dermatology terms including CPT and ICD-10
Quality written and verbal communication skills
Quality mathematics skills
Professional in appearance and mannerisms
Ability to work efficiently in a fast-paced environment
Ability to demonstrate compassion and caring
Ability to prioritize tasks and understand provider instructions
Experience using EMR systems preferred

Job Qualifications

Minimum 2-3 years of experience working at the front desk in a medical office or clinic
Prior dermatology or cosmetic experience preferred
Knowledge of patient check-in and check-out workflows
Prior insurance verification and scheduling experience required
Knowledgeable of medical dermatology terms including CPT and ICD-10
Quality written and verbal communication skills
Quality mathematics skills
Professional in appearance and mannerisms
Able to work efficiently in a fast-paced environment
Able to demonstrate compassion and caring when dealing with patients and coworkers
Able to prioritize tasks and understand provider instructions
Experience using EMR systems is a plus

Job Duties

Accurately and professionally handle front desk operations including answering phones, greeting patients, and scheduling all appointments
Prepare necessary patient paperwork before the patients appointments
Review EMA for information that needs to be updated
Update patients information and accurately enter it in EMA
Identify payer sources, verify insurance eligibility, and verify prior authorization
Record and collect patient copays and balances at check-in and check-out
Perform other duties as assigned