Front Desk Coordinator (31413)

Providence, RI, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee wellness program

Professional development opportunities

Employee assistance program

Job Description

GI Alliance is a renowned healthcare organization dedicated to providing comprehensive gastrointestinal care. As a network of specialized medical professionals, GI Alliance focuses on delivering exceptional patient outcomes through advanced treatments and personalized care. The company prides itself on fostering a supportive and inclusive work environment where diversity is celebrated and employees are encouraged to grow both personally and professionally. With multiple facilities equipped with state-of-the-art technology, GI Alliance serves a broad community of patients and remains a leader in gastroenterology services.

The Front Desk Coordinator I position is an entry-level role designed for individuals seeking to start or advance their career in medical office administration within a clinical setting. This role is critical as the first point of contact for patients, and it requires both administrative aptitude and excellent interpersonal skills. Responsibilities include managing high volumes of telephone calls, scheduling patient appointments and procedures, handling patient check-ins and check-outs, and maintaining accurate patient records utilizing electronic medical records (EMR) systems. The coordinator also collects payments, reconciles daily charges, verifies patient account balances, and assists with filing and clerical tasks. Attention to detail, confidentiality, and the ability to multitask in a fast-paced healthcare environment are essential for success.

This position demands a working knowledge of clinic policies and excellent computer skills, including proficiency with Microsoft Office applications and specialized medical software. Candidates must be comfortable managing sensitive information with discretion and be adept at communication across diverse populations. GI Alliance offers a collaborative team atmosphere that supports continuous learning and improvement, making this an excellent opportunity for those interested in healthcare administration and patient services. The employment type is typically full-time with competitive compensation aligned with experience and skills. GI Alliance is an Equal Opportunity Employer committed to equity and inclusion, ensuring a welcoming environment for all employees.

Job Requirements

High school diploma or GED
minimum of two years of experience in a medical office or related front office role
entry level (1-4 years experience) or excess of 4 years experience if meeting only basic requirements with additional supervision needed
knowledge of clinic policies and procedures
proficiency with computer programs and applications
basic arithmetic skills to make calculations and reconcile figures
skill in operating office equipment
skill in handling paperwork and filing
skill in handling and triaging phone calls
strong written and verbal communication skills
ability to learn and use Microsoft Excel, email, Internet, and PowerPoint
ability to organize, prioritize tasks, and adapt to changing demands

Job Qualifications

High school diploma or GED
minimum of two years of experience in a medical office
front office or scheduling experience preferred
knowledge of clinic policies and procedures
knowledge of computer programs and applications
skill in operating office equipment
skill in handling paperwork and filing adequately
skill in handling incoming phone calls and triaging appropriately
skill in written and verbal communication
ability to learn and use other computer programs including Microsoft Excel, e-mail, Internet, and Microsoft PowerPoint
ability to sort and file materials correctly by alphabetic or numeric systems
ability to flexibly respond to changing demands
ability to organize and prioritize tasks effectively

Job Duties

Answer and screens high volume telephone calls in a courteous manner
schedule patient appointments and procedures according to established policies and procedures
check-in patients upon arrival at the office as well as check-out upon departure
obtain accurate information from patients and ensure all registration forms are complete
collect patient and insurance payments and reconcile charges on a daily basis
verify account balances and refunds for accuracy
provide information to patients regarding unpaid balances
file records in appropriate sections of patient charts in EMR
prepare patient charts in advance and scan documents into charts in EMR
transcribe letters and create forms as needed
maintain files and records in a confidential manner
maintain organization and efficiency of front office including office supply inventory
maintain patient confidentiality
perform other related duties as directed or assigned