Front Desk Coordinator

Bellevue, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $21.00 - $23.00

Benefits

Health Insurance

Dental Insurance

Retirement Plan

Paid Time Off

Vision Insurance

Job Description

HIDEF Physical Therapy is a leading physical therapy clinic located in Bellevue, Washington, dedicated to providing exceptional rehabilitative services to patients recovering from injury, surgery, or managing chronic pain. Known for its patient-centered approach and commitment to improving quality of life through physical therapy, the company thrives on a team-oriented environment where every employee plays a crucial role in delivering optimal care and support. HIDEF Physical Therapy emphasizes excellence, professionalism, and compassion, ensuring an outstanding experience for all patients and visitors. The clinic is well-equipped with modern facilities and staffed by highly skilled therapists and administrative personnel who cooperate to bring about successful patient outcomes.

The position available is for a Full-Time Front Desk Coordinator, an essential role in the smooth operation of the clinic. This role involves being the first point of contact for patients and visitors, creating a welcoming atmosphere through prompt, courteous, and helpful customer service. The Front Desk Coordinator at HIDEF Physical Therapy will be responsible for managing patient scheduling, handling new referrals, collecting payments, and maintaining the organization and cleanliness of the front office workspace. They will also be tasked with managing patient information, verifying referrals and benefit authorizations, and efficiently coordinating appointment bookings, cancellations, and rescheduling.

An integral part of the role includes effective communication with patients, physical therapists, and other staff members. The Front Desk Coordinator serves as a liaison, ensuring smooth information flow and managing phone communications, including answering calls, directing calls during busy times, and relaying messages when necessary. Maintaining confidentiality of patient information and demonstrating proficiency in computer applications such as Microsoft Office and G Suite are also important facets of this position.

This career opportunity offers a comprehensive benefits package which includes health and dental insurance, a retirement plan with 3% matching after one year, two weeks of paid time off, and six paid holidays annually. The salary for this full-time position ranges between $21.00 and $23.00 per hour, making it a competitive offering within the healthcare administrative staffing market. This job provides an excellent pathway for individuals seeking to contribute to healthcare service delivery while building administrative skills within a professional clinical setting. The work location is in-person at the Bellevue facility, supporting direct patient interaction and operational efficiency.

Job Requirements

High school diploma or equivalent
previous experience in a medical office or physical therapy clinic preferred
ability to multitask and manage time efficiently
proficiency with Microsoft Office and G Suite
knowledge of patient confidentiality regulations
ability to use scheduling and patient management software
strong communication and customer service skills

Job Qualifications

High school diploma or equivalent
previous experience in a medical office or physical therapy clinic preferred
strong customer service and communication skills
ability to multitask and manage time efficiently
proficiency with Microsoft Office and G Suite
knowledge of patient confidentiality regulations
ability to use scheduling and patient management software
detail-oriented and organized
friendly and professional demeanor

Job Duties

Greet patients and visitors in a prompt, courteous, and helpful manner
schedule new referrals received by fax or telephone from patients, physician offices, or other sources
collect patient payments
maintain an orderly and organized front office workspace
input patient information into computer systems, verify patient information and referrals, and provide appropriate paperwork to patients
obtain benefit information and referrals/authorizations if necessary
book, cancel, and reschedule patient appointments
answer phones, transfer and/or direct calls during busy times
act as liaison between patients and other staff
relay phone messages from patients to therapists when applicable
keep the waiting room neat and presentable at all times
maintain excellent communication with physical therapists and patients regarding wait times or delays
maintain patient confidentiality
demonstrate proficiency with Microsoft Office and G Suite