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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $21.00 - $23.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
Professional Development
Company culture
Job Description
Balaciano Group is a prominent real estate development and property management company based in Los Angeles, specializing in creating exceptional apartment living experiences. Known for its distinctive architecture, tech-forward features, and curated amenities, Balaciano Group focuses on fostering community connection and elevating the quality of everyday life for its residents. Their commitment to innovation and excellence in residential living has earned them a reputation as a leader in luxury urban housing. The Q, one of their flagship properties, epitomizes these values with its striking design, warm hospitality, and vibrant community events, making it a highly sought-after residence. Ranked number 8... Show More
Job Requirements
- High school or GED required
- Bachelor’s degree preferred
- Two years of customer service experience, preferably in luxury hospitality
- Ability to provide exceptional customer service
- Excellent written and verbal communication skills
- Ability to multitask, problem-solve, and prioritize workflow
- Comfortable working independently and collaboratively
- Adhere to dress guidelines and company policies
- Ability to stand, sit or walk for extended periods
- Ability to move, lift, carry, push, pull, and place objects up to 20 pounds without assistance
Job Qualifications
- Two years of customer service experience, preferably in a luxury hospitality setting
- Excellent written and verbal communication skills
- Ability to provide exceptional customer service while maintaining a professional and friendly demeanor
- Positive, personable, and energetic with a team-oriented mindset
- Comfortable working independently and in a group setting
- Thrives in a fast-paced work environment
- Ability to multitask, problem-solve, and prioritize workflow
- Quick analysis of situations, strategizing solutions, and effective implementation
- Confident, unflappable, and consistently demonstrates solid judgment
- Organized, detail-oriented, self-starter capable of working independently and as part of the community team
- Responds positively to feedback from others
- Knowledgeable in MS Office
- Bachelor's degree preferred
- High school or GED required
Job Duties
- Address all incoming calls with exceptional customer service
- Assist callers by answering questions or directing them to the appropriate team member
- Manage high-volume phone lines with professionalism and efficiency
- Welcome new residents and guests, ensuring a comfortable experience in the lobby
- Manage the community lobby in accordance with established policies and procedures
- Stock and maintain coffee and snack station
- Demonstrate expertise in The Q partnerships, technological offerings, amenities, and common spaces
- Promote The Q brand lifestyle, amenities, partnerships, and technology-forward features
- Support residents in booking amenity and house car reservations
- Assist residents in scheduling guest stay rooms, facilitate check in/check out process, respond to guest inquiries
- Assist with parking validations
- Be familiar with the surrounding neighborhood
- Document tenant/guest compliments, complaints, or feedback and provide timely follow-up to resolve issues
- Communicate effectively with building management, sharing messages and notes in an organized manner
- Demonstrate an excellent understanding of the resident portal to assist with amenity reservations and resident work orders
- Monitor CCTV systems throughout the community
- Manage all doors and entries in the community
- Enforce and restrict access to closed community areas
- Periodically walk the community each shift per established procedures
- Manage doors, entries, vendors, and deliveries in accordance with policies
- Assist with resident deliveries, organize and manage package room
- Show urgency in communication and maintain an organized and concise record of messages
- Work independently and collaboratively as part of the community team
- Demonstrate a positive, personable, and energetic demeanor at all times
- Thrive in a fast-paced work environment, multitasking, problem-solving, and prioritizing workflow
- Undertake any additional responsibilities as designated and assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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