Front Desk Concierge/Overnight Shift

Los Angeles, CA, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $21.00 - $23.00

Work Schedule

Night Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Paid Time Off

Professional Development

Company culture

Job Description

Balaciano Group is a prominent real estate development and property management company based in Los Angeles, specializing in creating exceptional apartment living experiences. Known for its distinctive architecture, tech-forward features, and curated amenities, Balaciano Group focuses on fostering community connection and elevating the quality of everyday life for its residents. Their commitment to innovation and excellence in residential living has earned them a reputation as a leader in luxury urban housing. The Q, one of their flagship properties, epitomizes these values with its striking design, warm hospitality, and vibrant community events, making it a highly sought-after residence. Ranked number 8 among the Best Places to Work in Los Angeles for 2025, the Balaciano Group proudly upholds a work environment driven by integrity, dedication, and a passion for excellence.

The role of Front Desk Concierge at The Q represents an exciting opportunity for individuals who thrive in hospitality and customer service within a luxury residential setting. Operating from the residential lobby, the Front Desk Concierge serves as the first and last point of contact for residents, ensuring each interaction is welcoming and personalized. Responsibilities include managing phone communications with professionalism, assisting residents and guests with inquiries and reservations, and maintaining the communal lobby area in line with established policies. The Concierge also supports various community operations such as monitoring security systems, managing entries, and overseeing package deliveries, thus playing a crucial role in the seamless functioning of The Q.

This position requires a proactive professional capable of multitasking in a fast-paced environment, demonstrating solid judgment, and maintaining a positive and energetic demeanor. Candidates should be comfortable working both independently and collaboratively, with a keen eye for detail and a consistent commitment to exceptional customer service. The shift available for this role is overnight from Sunday through Wednesday, 10:15 PM to 6:45 AM. The pay range is competitive at $21.00 to $23.00 per hour. This role is in-person at The Q's Los Angeles location.

Balaciano Group offers comprehensive benefits including medical, dental, vision, and life insurance for eligible employees, paid time off for vacation and sick leave, and a supportive professional development program aimed at career growth within the company. The company culture emphasizes a family-like environment where wellness, work-life balance, and team cohesion are prioritized through regular events and celebrations. Joining Balaciano Group means becoming part of a dynamic team committed to excellence and innovation in residential living, with ample opportunities for personal and professional growth.

Job Requirements

High school or GED required
Bachelor’s degree preferred
Two years of customer service experience, preferably in luxury hospitality
Ability to provide exceptional customer service
Excellent written and verbal communication skills
Ability to multitask, problem-solve, and prioritize workflow
Comfortable working independently and collaboratively
Adhere to dress guidelines and company policies
Ability to stand, sit or walk for extended periods
Ability to move, lift, carry, push, pull, and place objects up to 20 pounds without assistance

Job Qualifications

Two years of customer service experience, preferably in a luxury hospitality setting
Excellent written and verbal communication skills
Ability to provide exceptional customer service while maintaining a professional and friendly demeanor
Positive, personable, and energetic with a team-oriented mindset
Comfortable working independently and in a group setting
Thrives in a fast-paced work environment
Ability to multitask, problem-solve, and prioritize workflow
Quick analysis of situations, strategizing solutions, and effective implementation
Confident, unflappable, and consistently demonstrates solid judgment
Organized, detail-oriented, self-starter capable of working independently and as part of the community team
Responds positively to feedback from others
Knowledgeable in MS Office
Bachelor's degree preferred
High school or GED required

Job Duties

Address all incoming calls with exceptional customer service
Assist callers by answering questions or directing them to the appropriate team member
Manage high-volume phone lines with professionalism and efficiency
Welcome new residents and guests, ensuring a comfortable experience in the lobby
Manage the community lobby in accordance with established policies and procedures
Stock and maintain coffee and snack station
Demonstrate expertise in The Q partnerships, technological offerings, amenities, and common spaces
Promote The Q brand lifestyle, amenities, partnerships, and technology-forward features
Support residents in booking amenity and house car reservations
Assist residents in scheduling guest stay rooms, facilitate check in/check out process, respond to guest inquiries
Assist with parking validations
Be familiar with the surrounding neighborhood
Document tenant/guest compliments, complaints, or feedback and provide timely follow-up to resolve issues
Communicate effectively with building management, sharing messages and notes in an organized manner
Demonstrate an excellent understanding of the resident portal to assist with amenity reservations and resident work orders
Monitor CCTV systems throughout the community
Manage all doors and entries in the community
Enforce and restrict access to closed community areas
Periodically walk the community each shift per established procedures
Manage doors, entries, vendors, and deliveries in accordance with policies
Assist with resident deliveries, organize and manage package room
Show urgency in communication and maintain an organized and concise record of messages
Work independently and collaboratively as part of the community team
Demonstrate a positive, personable, and energetic demeanor at all times
Thrive in a fast-paced work environment, multitasking, problem-solving, and prioritizing workflow
Undertake any additional responsibilities as designated and assigned