Front Desk Concierge - Roost Cleveland

Method Co. is a distinguished boutique hospitality company that specializes in developing, designing, and operating a diverse portfolio of hotels, restaurants, and apartment-style accommodations spread across the United States. The company prides itself on creating culturally relevant and design-driven experiences that seamlessly blend thoughtful service, elevated design aesthetics, and a profound sense of place. Through a meticulous approach to hospitality, Method Co. crafts environments that not only provide accommodations but also deliver memorable and enriching stays that resonate with guests on a deeper level. This commitment to quality and cultural resonance has established Method Co. as a leader in the boutique hospitality sector, synonymous with innovative and personalized guest experiences.

ROOST Cleveland is an integral part of Method Co.’s portfolio, bringing the unique ROOST apartment-hotel experience to downtown Cleveland. Situated in a beautifully restored historic building, ROOST Cleveland offers a range of spacious residences including studios, one-bedroom, and two-bedroom apartments, catering to both short-term visitors and those seeking extended stays. Each apartment is thoughtfully designed with full kitchens, in-unit laundry facilities, carefully curated furnishings, and modern design accents that combine to create a comforting ‘home-away-from-home’ atmosphere. Guests at ROOST Cleveland benefit from access to well-designed common areas, a fitness center, and attentive service that merges the personalized hospitality of a boutique hotel with the comfort and privacy of residential living. Located steps from Cleveland’s cultural institutions, premier dining establishments, and scenic lakefront, ROOST Cleveland serves as an inviting and convenient base for guests eager to explore the city.

The Front Desk Concierge role at ROOST Cleveland represents an exciting opportunity for a hospitality professional who is flexible, attentive, and highly reliable. This full-time position demands a polished and professional demeanor combined with exceptional guest service skills. As the primary point of contact for guests, the Front Desk Concierge plays a critical role in ensuring guests’ safety, comfort, and overall seamless experience. This position requires managing a variety of hospitality and operational tasks including welcoming and assisting guests, handling check-ins and check-outs, responding promptly to guest inquiries, and maintaining building security. Additional responsibilities include conducting property walkthroughs, coordinating with housekeeping and maintenance teams, and managing communications through phones and emails. This role is essential to uphold the distinguished guest experience that ROOST Cleveland and Method Co. are known for. The hourly pay for this position is competitive, and the position offers opportunities for professional growth within a dynamic and design-focused hospitality group, promoting a collaborative and enriching work environment.