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Front Desk Concierge - Roost Cleveland

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Range $15.00 - $19.50
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Competitive hourly pay
opportunities for growth
collaborative work environment
Employee dining perks
Sick Time
vacation
Health Insurance
Vision Insurance
Dental Insurance

Job Description

Method Co. is a distinguished boutique hospitality company that specializes in developing, designing, and operating a diverse portfolio of hotels, restaurants, and apartment-style accommodations spread across the United States. The company prides itself on creating culturally relevant and design-driven experiences that seamlessly blend thoughtful service, elevated design aesthetics, and a profound sense of place. Through a meticulous approach to hospitality, Method Co. crafts environments that not only provide accommodations but also deliver memorable and enriching stays that resonate with guests on a deeper level. This commitment to quality and cultural resonance has established Method Co. as a leader in the... Show More

Job Requirements

  • high school diploma or equivalent
  • 1+ year of experience in front desk, concierge, or guest service
  • excellent communication skills
  • ability to handle stressful situations calmly
  • proficiency with front-office software systems
  • strong organizational skills
  • availability for overnight shifts, weekends, and holidays

Job Qualifications

  • 1+ year of front desk, concierge, or guest-service experience (hotel or luxury residential preferred)
  • strong communication skills and a naturally warm, guest-focused demeanor
  • ability to remain composed, professional, and attentive during quiet or high-pressure moments
  • comfortable working independently and making sound decisions
  • basic proficiency with reservation systems and front-office software
  • strong attention to detail and organizational skills
  • flexible schedule with availability for overnight shifts, weekends, and holidays

Job Duties

  • Welcome and assist guests with warmth, professionalism, and efficiency
  • manage check-ins, check-outs, and reservation inquiries
  • respond promptly to guest requests, questions, and concerns
  • monitor building access and maintain a secure, calm environment
  • conduct property walkthroughs and report any maintenance or safety issues
  • handle phone calls, emails, and guest communications
  • maintain accurate records, logs, and daily reports
  • support light administrative tasks and prepare materials for the team
  • ensure the lobby and front desk areas remain clean, organized, and guest-ready
  • collaborate with housekeeping, maintenance, and management as needed

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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