Front Desk Concierge (Part-Time/Weekends)

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $17.00 - $18.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

competitive hourly wage
flexible schedule
Opportunity to work in luxury residential environments
supportive team culture
opportunity to develop hospitality skills

Job Description

Stratton Amenities is a distinguished full-service concierge solution specializing in luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. The company is dedicated to creating the most hospitable experience for its associates, residents, and clients by delivering top-notch hospitality services that elevate residential living. As a leader in the industry, Stratton Amenities prides itself on its commitment to exceptional customer service and fostering a welcoming environment in luxury residential communities.

The role of a Part-time/Weekend Concierge Ambassador at Stratton Amenities encompasses providing outstanding service for residents and guests in luxury residential high-rises. This position is designed for engaging, energetic, friendly, and professional individuals who are passionate about enhancing the hospitality experience within upscale living environments. With weekend and holiday availability being essential, the Concierge Ambassador plays a key role in ensuring that residents and visitors receive exceptional guidance, assistance, and support that exceeds expectations.

This part-time position demands individuals who possess excellent verbal and written communication skills, strong problem-solving abilities, and a genuine desire to take pride and ownership in their role and property. The ideal candidate should have at least two years of hospitality experience, displaying amazing interpersonal skills and superior guest service abilities. Being organized, proactive, productive, and self-motivated with a positive attitude is crucial, alongside maintaining a neat and professionally well-groomed appearance.

In this role, Concierge Ambassadors will greet and direct residents and visitors with a pleasant and professional demeanor, provide anticipatory service to exceed guest expectations, and maintain cohesive relationships with residents and vendors. The position also involves managing package deliveries, conducting safety patrols, monitoring surveillance, and ensuring that the highest standards of property management are met at all times.

Emphasizing flexibility, the role requires working nights, weekends, and holidays, making it suitable for individuals seeking part-time employment with a competitive hourly wage of $17.00 to $18.00. Stratton Amenities prides itself on a culture of diversity and inclusion, understanding that these values are fundamental to delivering excellent service. This is an in-person role based within the residential properties and offers a vibrant and supportive work environment for professionals passionate about premium hospitality services.

Job Requirements

  • Weekend and holiday availability
  • Have at least two years of hospitality experience
  • Excellent verbal and written communication skills
  • Excellent problem-solving skills
  • Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
  • Possess amazing interpersonal skills and exceptional guest service abilities
  • Be organized, proactive, productive and self-motivated showing a positive attitude
  • Maintain a neat and professionally well-groomed appearance
  • Think clearly, quickly and efficiently and make concise decisions even under pressure

Job Qualifications

  • Have at least two years of hospitality experience
  • Possess amazing interpersonal skills and exceptional guest service abilities
  • Excellent verbal and written communication skills
  • Excellent problem-solving skills
  • Be organized, proactive, productive and self-motivated showing a positive attitude
  • Maintain a neat and professionally well-groomed appearance

Job Duties

  • Greet and direct residents and visitors with a pleasant attitude
  • Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
  • Cultivate and retain cohesive relationships with residents, vendors and contractors
  • Professional telephone etiquette and message delivery
  • Accurately log guest packages, ensure timely delivery and perform package inventory audits
  • Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
  • Walk the premises to ensure the highest standards are being met
  • Perform all other duties as assigned
  • Must be able to work flexible schedules including nights, weekends and holidays

Job Criteria

Experience

Mid Level (3-7 years)


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