Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $21.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid sick leave
Paid Time Off
Job Description
Stratton Amenities is a premier full-service concierge company specializing in delivering luxury, hotel-style front desk concierge services to upscale apartment and condominium buildings. With a commitment to excellence, we focus on creating an unparalleled hospitable experience for our associates, residents, and clients. Operating in the luxury residential sector, Stratton Amenities emphasizes professionalism, attentiveness, and a high standard of guest service to ensure that every interaction reflects the exclusive nature of the properties we serve.
At Stratton Amenities, our mission is centered on fostering a welcoming atmosphere that prioritizes resident satisfaction and client trust. We understand the importance of seamless service delivery in luxury living environments, and thus, our team is trained to anticipate needs, solve problems promptly, and engage residents and guests with warmth and professionalism.
We are currently seeking engaging, energetic, and friendly individuals to join our team as part-time concierge associates working weekends. This role is ideally suited for candidates who have a passion for hospitality and an eagerness to provide exceptional guest experiences in a fast-paced, high-end residential setting. The position offers a fun work environment with competitive pay starting at $21 per hour, along with exciting performance-based rewards.
The concierge role at Stratton Amenities involves much more than just greeting residents; it requires a dedication to exceeding expectations through anticipatory service and efficient handling of various resident needs and amenities requests. Staff will be responsible for maintaining the safety and security of the property, managing communications professionally, and performing accurate administrative duties such as package logging and delivery coordination.
Candidates must exemplify outstanding interpersonal skills, effective problem-solving abilities, and a positive, proactive approach to their responsibilities. This position demands individuals who take pride in their work, maintain a neat and professional appearance, and remain composed under pressure to make swift, clear decisions. A minimum of two years of hospitality experience is required to ensure familiarity with upscale customer service standards.
Stratton Amenities also values diversity and inclusion as core components of its company culture, recognizing how essential these elements are in fostering authentic connections in the service industry. We provide a supportive environment where associates are motivated to grow and succeed while delivering exceptional service to residents of luxury properties.
In addition to competitive wages, employees can enjoy benefits including health, dental, and vision insurance, paid sick leave, and paid time off, making Stratton Amenities not only a great place to work but also one that cares about the well-being of its team members. If you are passionate about hospitality and committed to delivering excellence in every interaction, we encourage you to apply and join our dedicated team.
At Stratton Amenities, our mission is centered on fostering a welcoming atmosphere that prioritizes resident satisfaction and client trust. We understand the importance of seamless service delivery in luxury living environments, and thus, our team is trained to anticipate needs, solve problems promptly, and engage residents and guests with warmth and professionalism.
We are currently seeking engaging, energetic, and friendly individuals to join our team as part-time concierge associates working weekends. This role is ideally suited for candidates who have a passion for hospitality and an eagerness to provide exceptional guest experiences in a fast-paced, high-end residential setting. The position offers a fun work environment with competitive pay starting at $21 per hour, along with exciting performance-based rewards.
The concierge role at Stratton Amenities involves much more than just greeting residents; it requires a dedication to exceeding expectations through anticipatory service and efficient handling of various resident needs and amenities requests. Staff will be responsible for maintaining the safety and security of the property, managing communications professionally, and performing accurate administrative duties such as package logging and delivery coordination.
Candidates must exemplify outstanding interpersonal skills, effective problem-solving abilities, and a positive, proactive approach to their responsibilities. This position demands individuals who take pride in their work, maintain a neat and professional appearance, and remain composed under pressure to make swift, clear decisions. A minimum of two years of hospitality experience is required to ensure familiarity with upscale customer service standards.
Stratton Amenities also values diversity and inclusion as core components of its company culture, recognizing how essential these elements are in fostering authentic connections in the service industry. We provide a supportive environment where associates are motivated to grow and succeed while delivering exceptional service to residents of luxury properties.
In addition to competitive wages, employees can enjoy benefits including health, dental, and vision insurance, paid sick leave, and paid time off, making Stratton Amenities not only a great place to work but also one that cares about the well-being of its team members. If you are passionate about hospitality and committed to delivering excellence in every interaction, we encourage you to apply and join our dedicated team.
Job Requirements
- High school diploma or equivalent
- At least two years of hospitality experience
- Excellent verbal and written communication skills
- Excellent problem-solving skills
- Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
- Possess amazing interpersonal skills and exceptional guest service abilities
- Be organized, proactive, productive and self-motivated showing a positive attitude
- Maintain a neat and professionally well-groomed appearance
- Think clearly, quickly and efficiently and make concise decisions even under pressure
- Must be able to work flexible schedules including nights, weekends and holidays
Job Qualifications
- High school diploma or equivalent
- At least two years of hospitality experience
- Exceptional guest service abilities
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Ability to listen and react quickly to residents’ and guests’ requests
- Organized, proactive and self-motivated
- Positive attitude and professional appearance
- Ability to think clearly and make concise decisions under pressure
Job Duties
- Greet and direct residents and visitors with a pleasant attitude
- Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
- Cultivate and retain cohesive relationships with residents, vendors and contractors
- Professional telephone etiquette and message delivery
- Accurately log guest packages, ensure timely delivery and perform package inventory audits
- Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
- Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
- Ability to maintain confidentiality
- Must be able to work flexible schedules including nights, weekends and holidays
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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