Front Desk Concierge (Part-Time / Weekend)

Stratton Amenities is a premier full-service concierge provider that specializes in offering luxury, hotel-style front desk concierge services tailored specifically for upscale apartment and condominium buildings. Known for its commitment to excellence, Stratton Amenities strives to create the most hospitable and welcoming experiences not only for its residents and clients but also for its associates. Established as a leader in the luxury concierge industry, the company emphasizes a culture of exceptional customer service, professionalism, and attention to detail, which sets it apart in a highly competitive market. With a focus on fostering positive relationships and delivering personalized services, Stratton Amenities continuously innovates to meet the evolving needs of luxury residential communities.

Within this vibrant and dynamic organization, Stratton Amenities seeks to expand its dedicated team by hiring engaging, energetic, and friendly professionals to serve the residents and guests of an upscale residential high-rise located in Boston, MA. This part-time concierge position offers a unique opportunity for individuals passionate about hospitality to showcase their skills in a luxury setting where exemplary guest experience is paramount. Candidates will join a fun work environment that values performance and accomplishments, offering not only competitive pay but also exciting rewards that encourage continued growth and excellence.

The role of the concierge is multifaceted and central to the day-to-day operations of the building's front desk services. The individual will be responsible for greeting and directing residents and visitors with warmth and professionalism, ensuring that every interaction reflects the high standards of the community. Beyond basic reception duties, the concierge will anticipate and exceed resident and guest expectations by providing seamless service tailored to individual needs, from scheduling local transportation and managing move-ins to arranging dinner reservations and event planning. This position requires excellent communication abilities, problem-solving skills, and the capability to think quickly and effectively under pressure, maintaining composure to make concise decisions whenever necessary.

The successful candidate will be proactive, organized, and self-motivated, taking pride and ownership in their responsibilities and the property itself. Attention to detail is critical, encompassing tasks such as logging and managing guest packages, conducting package inventory audits, and ensuring the safety and security of residents by monitoring surveillance systems and patrolling property areas. As an ambassador of Stratton Amenities’ commitment to quality and confidentiality, the concierge must uphold the highest standards of professionalism and discretion.

In addition to the intrinsic rewards of working within a luxury hospitality setting, Stratton Amenities offers substantial benefits including health, dental, and vision insurance, paid time off, and paid sick leave, all designed to support the well-being and satisfaction of their associates. This role requires flexibility, with the expectation that candidates will be available to work varying shifts including nights, weekends, and holidays. Ultimately, the position is ideal for individuals who are enthusiastic about providing exceptional service in a supportive and inclusive work environment that values diversity and fosters meaningful connections among team members and residents alike.