Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $17.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid sick leave
Job Description
Stratton Amenities is a distinguished full-service concierge company specializing in providing luxury, hotel-style front desk concierge services tailored for upscale apartments and condominium buildings. Established with a mission to foster the utmost hospitality experiences, Stratton Amenities prioritizes creating welcoming and supportive environments for associates, residents, and clients alike. The company operates in the hospitality sector, focusing on delivering premium residential concierge services that enhance daily living for residents of high-end residential properties.
Located in Boston, MA, Stratton Amenities offers a dynamic work atmosphere that is both engaging and rewarding. The company emphasizes a culture of professionalism, friendliness, and energy, ensuring that employees have the opportunity to thrive while maintaining high service standards. As part of its commitment to employee satisfaction, Stratton Amenities offers competitive pay and performance-based rewards, making it an attractive workplace for individuals passionate about hospitality.
The role available is that of a Part-Time Concierge, designed for proactive, organized, and customer-focused individuals who are eager to contribute to a luxury residential experience. This position requires candidates to engage warmly and professionally with residents and guests in a luxury high-rise setting, delivering exceptional service that aligns with the company’s commitment to excellence. Responsibilities include greeting residents and visitors warmly, managing guest packages with accuracy, monitoring security measures, and coordinating various resident amenities such as transportation, housekeeping, and event planning.
Ideal candidates will have a strong background in hospitality, with at least two years of relevant experience, and possess outstanding interpersonal and guest service skills. They must be adept at problem-solving, able to think quickly and decisively under pressure, and demonstrate pride and ownership in their role and the property they serve. Communication skills, both verbal and written, are crucial for effective interaction with residents, vendors, and fellow team members.
Working in this role demands flexibility, including availability to cover nights, weekends, and holidays, illustrating the company’s dedication to maintaining high standards of service around the clock. The position also requires maintaining confidentiality and ensuring the safety and security of residents by patrolling the property and monitoring security cameras.
Stratton Amenities is committed to diversity and inclusion, recognizing the importance of these values in fostering a connected culture of service. This role offers numerous benefits, including health, dental, and vision insurance, as well as paid time off and paid sick leave. These benefits, combined with the enriching work environment and competitive compensation, make the Part-Time Concierge position a compelling opportunity for individuals looking to grow their career in luxury hospitality services.
Located in Boston, MA, Stratton Amenities offers a dynamic work atmosphere that is both engaging and rewarding. The company emphasizes a culture of professionalism, friendliness, and energy, ensuring that employees have the opportunity to thrive while maintaining high service standards. As part of its commitment to employee satisfaction, Stratton Amenities offers competitive pay and performance-based rewards, making it an attractive workplace for individuals passionate about hospitality.
The role available is that of a Part-Time Concierge, designed for proactive, organized, and customer-focused individuals who are eager to contribute to a luxury residential experience. This position requires candidates to engage warmly and professionally with residents and guests in a luxury high-rise setting, delivering exceptional service that aligns with the company’s commitment to excellence. Responsibilities include greeting residents and visitors warmly, managing guest packages with accuracy, monitoring security measures, and coordinating various resident amenities such as transportation, housekeeping, and event planning.
Ideal candidates will have a strong background in hospitality, with at least two years of relevant experience, and possess outstanding interpersonal and guest service skills. They must be adept at problem-solving, able to think quickly and decisively under pressure, and demonstrate pride and ownership in their role and the property they serve. Communication skills, both verbal and written, are crucial for effective interaction with residents, vendors, and fellow team members.
Working in this role demands flexibility, including availability to cover nights, weekends, and holidays, illustrating the company’s dedication to maintaining high standards of service around the clock. The position also requires maintaining confidentiality and ensuring the safety and security of residents by patrolling the property and monitoring security cameras.
Stratton Amenities is committed to diversity and inclusion, recognizing the importance of these values in fostering a connected culture of service. This role offers numerous benefits, including health, dental, and vision insurance, as well as paid time off and paid sick leave. These benefits, combined with the enriching work environment and competitive compensation, make the Part-Time Concierge position a compelling opportunity for individuals looking to grow their career in luxury hospitality services.
Job Requirements
- High school diploma or equivalent
- At least two years of hospitality experience
- Excellent verbal and written communication skills
- Excellent problem-solving skills
- Takes pride and ownership in the position and property
- Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
- Possess amazing interpersonal skills and exceptional guest service abilities
- Be organized, proactive, productive and self-motivated showing a positive attitude
- Maintain a neat and professionally well-groomed appearance
- Think clearly, quickly and efficiently and make concise decisions even under pressure
- Ability to maintain confidentiality
- Must be able to work flexible schedules including nights, weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Additional coursework or training in hospitality or customer service preferred
- At least two years of hospitality experience
- Exceptional guest service abilities
- Outstanding interpersonal skills
- Excellent verbal and written communication skills
- Excellent problem-solving skills
- Ability to work flexible schedules including nights, weekends and holidays
Job Duties
- Greet and direct residents and visitors with a pleasant attitude
- Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
- Cultivate and retain cohesive relationships with residents, vendors and contractors
- Professional telephone etiquette and message delivery
- Accurately log guest packages, ensure timely delivery and perform package inventory audits
- Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
- Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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