Front Desk Concierge (Part - Time / Weekend)

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $17.00 - $18.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid sick leave
Paid Time Off

Job Description

Stratton Amenities is a distinguished full-service concierge company that specializes in providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Renowned for its commitment to excellence, Stratton Amenities prides itself on creating an unparalleled hospitable environment for its associates, residents, and clients. Operating in a luxury residential setting, the company aims to enhance the living experience of residents by offering exceptional, personalized service that aligns with the high standards of the properties it serves. The firm’s mission centers on fostering lasting relationships through attentive, professional, and friendly concierge solutions that enable a seamless lifestyle for residents in elegant high-rise buildings. Stratton Amenities is known for its dedication to both guest satisfaction and the professional growth of its team members, making it an attractive employer for those passionate about hospitality and service excellence.

The role of a Part-time/Weekend Concierge Ambassador at Stratton Amenities involves being the frontline ambassador who represents the company’s commitment to exceptional hospitality. The position requires energetic, engaging, and professional individuals who are passionate about delivering outstanding service to residents and guests within luxury residential settings. This part-time role specifically demands availability on weekends and holidays, aligning with the operational needs of high-profile residential communities where concierge services remain active even during off-peak hours.

As a Concierge Ambassador, you will be responsible for greeting and assisting residents and visitors with a warm and pleasant attitude, ensuring their expectations are not only met but exceeded through anticipatory service. The role includes managing guest packages with accuracy, monitoring lobby and surveillance systems for the security and safety of all residents, and maintaining the highest standards of property oversight. The position offers a pay range of $17 to $18 per hour and includes attractive benefits such as health, dental, and vision insurance, paid sick leave, and paid time off. This role is perfect for candidates with experience in hospitality or upscale customer service who thrive in dynamic, interaction-rich environments and value the significance of a polished, professional appearance and demeanor.

By joining Stratton Amenities as a Concierge Ambassador, you become part of an inclusive team culture that values diversity and fosters a connection among staff and residents alike. The company encourages proactive, organized, and self-motivated individuals who take pride in maintaining the integrity and prestige of the properties they serve. This position is an excellent opportunity to develop your hospitality career by engaging in a role that blends customer service expertise with property management responsibilities, all within a reputable and supportive company that prioritizes employee well-being and professional development.

Job Requirements

  • Weekend and holiday availability
  • Excellent verbal and written communication skills
  • Excellent problem-solving skills
  • Takes pride and ownership in the position and property
  • Ability to listen and react quickly to residents' and guests' requests in a genuine manner
  • Have at least two year of hospitality experience
  • Possess amazing interpersonal skills and exceptional guest service abilities
  • Be organized, proactive, productive and self-motivated showing a positive attitude
  • Maintain a neat and professionally well-groomed appearance
  • Think clearly, quickly and efficiently and make concise decisions even under pressure

Job Qualifications

  • High school diploma or equivalent
  • At least two years of hospitality experience
  • Experience in hospitality or upscale customer service or retail
  • Experience delivering exceptional service
  • Excellent verbal and written communication skills
  • Excellent problem-solving skills
  • Possess amazing interpersonal skills and exceptional guest service abilities
  • Be organized, proactive, productive and self-motivated showing a positive attitude
  • Maintain a neat and professionally well-groomed appearance
  • Think clearly, quickly and efficiently and make concise decisions even under pressure

Job Duties

  • Greet and direct residents and visitors with a pleasant attitude
  • Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
  • Cultivate and retain cohesive relationships with residents, vendors and contractors
  • Professional telephone etiquette and message delivery
  • Accurately log guest packages, ensure timely delivery and perform package inventory audits
  • Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
  • Walk the premises to ensure the highest standards are being met
  • Perform all other duties as assigned
  • Must be able to work flexible schedules including nights, weekends and holidays

Job Criteria

Experience

Mid Level (3-7 years)


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