Front Desk Concierge (Part Time / Weekend)

Austin, TX, USA|

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $17.00 - $18.00

Benefits

competitive pay

Performance-based rewards

fun work environment

Positive workplace culture

Flexible Shifts

Professional development opportunities

growth potential

Job Description

Stratton Amenities is a premier full-service concierge company dedicated to delivering luxury, hotel-style front desk concierge services for upscale apartment and condominium buildings. Renowned for its commitment to creating the most hospitable experience, Stratton Amenities prides itself on fostering a welcoming and seamless environment for its associates, residents, and clients. The company specializes in enhancing residential living through exceptional personalized service, ensuring that each interaction promotes a sense of comfort, safety, and satisfaction among residents and guests alike. With a strong emphasis on professionalism and premium customer care, Stratton Amenities has established itself as a leading name in the concierge service industry, particularly in luxury residential high-rise settings such as those in Austin, TX.

We are currently seeking engaging, energetic, friendly, and highly professional individuals to join our team as concierge associates. This part-time role offers a unique opportunity to work within a fun, dynamic, and rewarding environment, where the focus is on delivering outstanding hospitality and guest experiences. The ideal candidate will be passionate about providing exceptional service, anticipating residents’ needs, and reacting promptly and sincerely to guest requests. This position is designed for someone who thrives in a customer-centric environment and values the opportunity to build meaningful relationships with residents, vendors, and contractors.

The concierge associate will serve as the face of the property, greeting and directing residents and visitors while ensuring their expectations are not only met but exceeded. Responsibilities include managing various amenities requests such as transportation, move-ins, dinner reservations, pet walking, dry cleaning, event planning, and more, thereby supporting residents in all aspects of their lifestyle needs. Additionally, the role encompasses safety and security duties such as monitoring lobby and surveillance cameras and conducting property patrols. Efficiency, discretion, and strong organizational skills are essential, as is the ability to maintain confidentiality at all times.

Stratton Amenities is proud to offer competitive pay and exciting performance-based rewards that recognize accomplishments and dedication. The workplace culture encourages positivity, professionalism, and proactive work habits, making this position suitable for committed individuals who desire growth and satisfaction in the hospitality industry. Must be willing and able to work flexible shifts including nights, weekends, and holidays. If you have a background in hospitality or upscale customer service and a genuine passion for service excellence, this role presents an excellent opportunity to advance your career with a respected company dedicated to luxurious living experiences.

Job Requirements

High school diploma or equivalent
at least two years of hospitality experience
excellent verbal and written communication skills
excellent problem-solving skills
possess amazing interpersonal skills and exceptional guest service abilities
be organized, proactive, productive and self-motivated showing a positive attitude
maintain a neat and professionally well-groomed appearance
ability to think clearly, quickly and efficiently and make concise decisions even under pressure
able to work flexible schedules including nights, weekends and holidays

Job Qualifications

High school diploma or equivalent
additional coursework or training in hospitality or customer service preferred
at least two years of hospitality experience
excellent verbal and written communication skills
excellent problem-solving skills
exceptional guest service abilities and interpersonal skills
organized, proactive, productive and self-motivated with a positive attitude
ability to think clearly and efficiently and make concise decisions under pressure
maintain a neat and professionally well-groomed appearance
ability to maintain confidentiality

Job Duties

Greet and direct residents and visitors with a pleasant attitude
exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
cultivate and retain cohesive relationships with residents, vendors and contractors
practice professional telephone etiquette and message delivery
accurately log guest packages, ensure timely delivery and perform package inventory audits
monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
assist in scheduling and completion of all amenities' requests including local transportation, residents' move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.