Front Desk Concierge (Part-Time)

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $15.00 - $16.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

flexible schedule
Diverse and inclusive workplace
Training and development opportunities
Experience in luxury hospitality
Positive team environment
Opportunity for professional growth
Industry networking

Job Description

Stratton Amenities is a full-service concierge solution specializing in luxury, hotel-style front desk concierge services for upscale apartment and condominium buildings. As a company, Stratton Amenities is dedicated to creating an unparalleled hospitable experience for its associates, residents, and clients by blending professionalism with warmth and attentiveness. The company is recognized for its commitment to quality service, attention to detail, and maintaining a welcoming environment in the luxury residential high-rise communities it serves. By fostering a strong culture of responsiveness and support, Stratton Amenities sets itself apart as a trusted leader in the luxury concierge service industry.

Stratton Amenities is currently seeking a Part-time Concierge Ambassador who embodies the spirit of hospitality and is passionate about delivering exceptional guest experiences. This role is designed for engaging, energetic, and friendly professionals with a natural inclination toward outstanding service delivery. The successful candidate will have the opportunity to interact directly with residents and guests, ensuring that all experiences at the property are seamless, pleasant, and memorable. The Concierge Ambassador plays a critical role in maintaining the high standard of luxury service that Stratton Amenities is known for by providing front-desk support that includes greeting visitors, managing requests, overseeing package deliveries, and ensuring the safety and security of the premises.

This position demands weekend and holiday availability, highlighting the need for flexible scheduling to meet the dynamic needs of luxury residential properties. The role is well suited for someone who thrives in fast-paced environments, takes pride in their appearance and work ethic, and can handle pressure with grace and efficiency. Responsibilities will range from direct interactions with residents and visitors to proactive monitoring of security surveillance and liaising with vendors and contractors. The Concierge Ambassador is expected to have excellent communication skills, a positive attitude, and the capability to anticipate and address resident needs proactively.

Working at Stratton Amenities means becoming part of a diverse and inclusive company that values each team member’s contribution to creating a service culture that stands out. This part-time opportunity is ideal for professionals who seek to refine their skillset in luxury hospitality and concierge services while working within an established and respected organization. As part of the team, you will benefit from hands-on experience in a refined service environment, helping to enrich the living experience of residents in some of the most prestigious residential communities.

Job Requirements

  • Weekend and holiday availability
  • at least two years of hospitality experience
  • excellent verbal and written communication skills
  • excellent problem-solving skills
  • take pride and ownership in the position and property
  • ability to listen and react quickly to residents' and guests' requests in a genuine manner
  • possess amazing interpersonal skills and exceptional guest service abilities
  • be organized, proactive, productive and self-motivated showing a positive attitude
  • maintain a neat and professionally well-groomed appearance
  • think clearly, quickly and efficiently and make concise decisions even under pressure

Job Qualifications

  • High school diploma or equivalent
  • additional coursework or training in hospitality or customer service preferred
  • possess excellent verbal and written communication skills
  • have excellent problem-solving skills
  • demonstrate amazing interpersonal skills and exceptional guest service abilities
  • be organized, proactive, productive and self-motivated showing a positive attitude
  • maintain a neat and professionally well-groomed appearance
  • think clearly, quickly and efficiently and make concise decisions even under pressure

Job Duties

  • Greet and direct residents and visitors with a pleasant attitude
  • exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
  • cultivate and retain cohesive relationships with residents, vendors and contractors
  • professional telephone etiquette and message delivery
  • accurately log guest packages, ensure timely delivery and perform package inventory audits
  • monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
  • walk the premises to ensure the highest standards are being met
  • perform all other duties as assigned
  • must be able to work flexible schedules including nights, weekends and holidays

Job Criteria

Experience

Mid Level (3-7 years)


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