Front Desk Concierge (Part-Time)

Stratton Amenities is a distinguished full-service concierge company offering luxury, hotel-style front desk concierge services specifically designed for upscale apartments and condominium buildings. With a strong commitment to hospitality, Stratton Amenities focuses on creating the most welcoming and hospitable experience for their associates, residents, and clients. The company operates in the residential luxury service niche, primarily catering to high-rise residential communities where exceptional customer service, professionalism, and attention to detail are paramount. Stratton Amenities prides itself on its ability to enhance residential living experiences by providing attentive and personalized concierge services that set a new standard in luxury residential management.

The role available is a part-time concierge position in one of their luxury residential high-rises located in Baltimore, MD. This position calls for individuals who are engaging, energetic, friendly, and professional, dedicated to delivering outstanding service to residents and guests. The ideal candidate has a passion for exceptional hospitality and strives to create excellent guest experiences. The work environment at Stratton Amenities is described as dynamic and fun, coupled with competitive compensation packages and performance-based rewards that recognize and celebrate achievements.

Concierges in this role act as the front-line ambassadors of luxury residential living, handling a diverse array of requests and ensuring that all residents and guests receive top-tier service. Responsibilities include greeting residents and visitors with a warm and courteous attitude, anticipating their needs, and ensuring a seamless accommodation experience. The concierge also manages essential administrative tasks such as logging guest packages, performing package inventory audits, monitoring security systems, and coordinating services ranging from local transportation and event planning to pet walking and dry cleaning.

Candidates must possess strong communication and problem-solving skills and exhibit ownership and pride in their roles and the property they serve. Flexibility is required as the position involves working nights, weekends, and holidays. Stratton Amenities values individuals who are organized, proactive, self-motivated, and who maintain a professional appearance and demeanor, enabling them to think clearly and make swift, concise decisions even under pressure. The company is an equal opportunity employer that embraces diversity and inclusion as key pillars in building a culture of service.

This opportunity is perfect for hospitality professionals who want to join a reputable company dedicated to quality service and who appreciate a collaborative and rewarding work environment. Working at Stratton Amenities provides a chance to engage with an upscale clientele in a luxury setting while developing and honing guest service and hospitality skills in a supportive and dynamic atmosphere.