Front Desk Concierge (Part Time)

Raleigh, NC, USA|

Job Overview

Employment Type

Part-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

flexible schedule

part-time hours

Professional work environment

diversity and inclusion

opportunities for growth

Training and Development

Supportive team environment

Job Description

Stratton Amenities is a premier full-service concierge company providing upscale, hotel-style front desk services specifically tailored for luxury apartments and condominium buildings. The company's core mission is to foster an extraordinary hospitality experience not only for residents and guests but also for its associates and clients. Known for its commitment to excellence, Stratton Amenities prides itself on delivering top-tier concierge services that meet the high expectations of luxury living environments. With a major emphasis on creating a welcoming, efficient, and secure atmosphere, the organization’s focus is on enhancing the daily life of residents through attentive, proactive service and professional conduct.<... Show More

Job Requirements

Weekend and holiday availability
Excellent verbal and written communication skills
Excellent problem-solving skills
Takes pride and ownership in the position and property
Ability to listen and react quickly to residents and guests requests in a genuine manner
Have at least two year of hospitality experience
Possess amazing interpersonal skills and exceptional guest service abilities
Be organized, proactive, productive and self-motivated showing a positive attitude
Maintain a neat and professionally well-groomed appearance
Think clearly, quickly and efficiently and make concise decisions even under pressure
High school diploma or equivalent required

Job Qualifications

Have at least two year of hospitality experience
Possess amazing interpersonal skills and exceptional guest service abilities
Excellent verbal and written communication skills
Excellent problem-solving skills
Be organized, proactive, productive and self-motivated showing a positive attitude
Maintain a neat and professionally well-groomed appearance
Think clearly, quickly and efficiently and make concise decisions even under pressure
High school diploma or equivalent required
Additional coursework or training in hospitality or customer service preferred

Job Duties

Greet and direct residents and visitors with a pleasant attitude
Exceed residents and guests expectations by providing anticipatory service and ensuring smooth accommodations
Cultivate and retain cohesive relationships with residents, vendors and contractors
Professional telephone etiquette and message delivery
Accurately log guest packages, ensure timely delivery and perform package inventory audits
Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
Walk the premises to ensure the highest standards are being met
Perform all other duties as assigned
Must be able to work flexible schedules including nights, weekends and holidays

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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