Front Desk Concierge (Overnight)

Irving, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Compensation

Hourly

Range $14.00 - $15.00

Work Schedule

Weekend Shifts

Fixed Shifts

Night Shifts

Benefits

Competitive hourly pay

Stable and consistent overnight schedules

professional and supportive work environment

Performance-based recognition

Opportunity to work in luxury residential communities

Growth opportunities within hospitality and residential services

Job Description

Stratton Amenities is a hospitality-driven concierge services company providing luxury, hotel-style front desk concierge services for upscale apartment and condominium communities. The company is dedicated to delivering an elevated residential experience marked by warmth, professionalism, and attentive service. Stratton Amenities aims to ensure that residents within these upscale communities feel comfortable, supported, and secure at all times, creating a welcoming and safe environment that mirrors the quality and service expected from top-tier hotels. As a company, Stratton Amenities focuses on blending traditional hospitality values with the unique needs of residential living, offering a seamless and refined front desk experience.

The role of Overnight Concierge / Front Desk Agent (Overnight) is pivotal within these luxury residential high-rises. This position requires a professional who is dependable, calm, and hospitality-focused, positioned to represent and uphold the community's standards during overnight hours. This role is best suited for individuals who thrive in a calm, composed environment and who understand the exceptional demands of overnight operations. The Overnight Concierge must deliver a warm and polished guest experience while managing critical overnight operations such as monitoring building activity, conducting regular walkthroughs to ensure safety and cleanliness, responding to resident concerns promptly and professionally, and documenting incidents as necessary.

The Overnight Concierge acts as the primary point of contact for residents and guests during the night, playing a vital role in maintaining order and continuity until the daytime team arrives. This role requires strong situational awareness and the ability to de-escalate situations with professionalism and discretion. The ideal candidate will have a hospitality-first mindset with a strong emphasis on resident service, safety, and comfort, contributing to a secure and pleasant living environment. Shift schedules include overnight shifts with full-time and part-time employment options, including weekends and holidays. Stratton Amenities offers competitive hourly pay, stable and consistent schedules, a professional and supportive team environment, as well as opportunities for growth in hospitality and residential services.

Job Requirements

High school diploma or equivalent
Minimum of 1 to 2 years of experience in hospitality or customer service
Excellent verbal and written communication skills
Strong problem-solving skills
Ability to remain composed under pressure
Reliable and professional demeanor
Ability to work overnight shifts, weekends, and holidays
Strong interpersonal skills
Organized and detail-oriented
Self-motivated
Comfortable working independently
Ability to multitask and prioritize

Job Qualifications

High school diploma or equivalent
Previous experience in hospitality, concierge services, front desk operations, hotels, luxury residential communities, night audit, or upscale customer service
Minimum of 1 to 2 years of experience delivering exceptional guest or resident service
Excellent verbal and written communication skills
Strong problem-solving skills and ability to remain composed under pressure
Calm, reliable, and professional demeanor, especially during overnight hours
Strong interpersonal skills with a hospitality-first mindset
Organized, proactive, and self-motivated with strong attention to detail
Ability to multitask and prioritize in a dynamic overnight environment
Maintains a neat, polished, and professional appearance
Comfortable working independently while following established protocols

Job Duties

Welcome residents and guests with professionalism, warmth, and discretion during overnight hours
Serve as the primary overnight front desk representative and point of contact for the community
Deliver anticipatory, hospitality-driven service while managing overnight operations
Conduct routine walkthroughs of common areas, amenities, and the property to ensure cleanliness, safety, and policy compliance
Monitor lobby activity, surveillance cameras, and building access points to support a secure and comfortable environment
Respond calmly and professionally to overnight resident concerns, including noise complaints, access issues, and general disturbances
De-escalate situations when appropriate and escalate concerns according to established protocols
Accurately document incidents, complaints, and unusual activity through detailed incident reports and shift logs
Answer, screen, and route phone calls using polished and professional telephone etiquette
Accurately log, secure, and manage resident packages and perform package inventory audits
Assist residents with reasonable requests including directions, amenity access questions, transportation coordination, and general inquiries
Enforce community policies consistently, professionally, and discreetly
Maintain confidentiality and exercise sound judgment at all times
Ensure the front desk, lobby, and common areas remain clean, organized, and presentable
Provide clear and thorough handoff notes to oncoming team members