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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $14.00 - $15.00
Work Schedule
Weekend Shifts
Fixed Shifts
Night Shifts
Benefits
Competitive hourly pay
Stable and consistent overnight schedules
professional and supportive work environment
Performance-based recognition
Opportunity to work in luxury residential communities
Growth opportunities within hospitality and residential services
Job Description
Stratton Amenities is a hospitality-driven concierge services company providing luxury, hotel-style front desk concierge services for upscale apartment and condominium communities. The company is dedicated to delivering an elevated residential experience marked by warmth, professionalism, and attentive service. Stratton Amenities aims to ensure that residents within these upscale communities feel comfortable, supported, and secure at all times, creating a welcoming and safe environment that mirrors the quality and service expected from top-tier hotels. As a company, Stratton Amenities focuses on blending traditional hospitality values with the unique needs of residential living, offering a seamless and refined front desk experience.
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Job Requirements
- High school diploma or equivalent
- Minimum of 1 to 2 years of experience in hospitality or customer service
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Ability to remain composed under pressure
- Reliable and professional demeanor
- Ability to work overnight shifts, weekends, and holidays
- Strong interpersonal skills
- Organized and detail-oriented
- Self-motivated
- Comfortable working independently
- Ability to multitask and prioritize
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality, concierge services, front desk operations, hotels, luxury residential communities, night audit, or upscale customer service
- Minimum of 1 to 2 years of experience delivering exceptional guest or resident service
- Excellent verbal and written communication skills
- Strong problem-solving skills and ability to remain composed under pressure
- Calm, reliable, and professional demeanor, especially during overnight hours
- Strong interpersonal skills with a hospitality-first mindset
- Organized, proactive, and self-motivated with strong attention to detail
- Ability to multitask and prioritize in a dynamic overnight environment
- Maintains a neat, polished, and professional appearance
- Comfortable working independently while following established protocols
Job Duties
- Welcome residents and guests with professionalism, warmth, and discretion during overnight hours
- Serve as the primary overnight front desk representative and point of contact for the community
- Deliver anticipatory, hospitality-driven service while managing overnight operations
- Conduct routine walkthroughs of common areas, amenities, and the property to ensure cleanliness, safety, and policy compliance
- Monitor lobby activity, surveillance cameras, and building access points to support a secure and comfortable environment
- Respond calmly and professionally to overnight resident concerns, including noise complaints, access issues, and general disturbances
- De-escalate situations when appropriate and escalate concerns according to established protocols
- Accurately document incidents, complaints, and unusual activity through detailed incident reports and shift logs
- Answer, screen, and route phone calls using polished and professional telephone etiquette
- Accurately log, secure, and manage resident packages and perform package inventory audits
- Assist residents with reasonable requests including directions, amenity access questions, transportation coordination, and general inquiries
- Enforce community policies consistently, professionally, and discreetly
- Maintain confidentiality and exercise sound judgment at all times
- Ensure the front desk, lobby, and common areas remain clean, organized, and presentable
- Provide clear and thorough handoff notes to oncoming team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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