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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $17.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive pay
Performance-based rewards
fun work environment
flexible schedules
Opportunity for growth
inclusive workplace
diversity and inclusion
Job Description
Stratton Amenities is a premier full-service concierge company that specializes in providing luxury, hotel-style front desk concierge services tailored for upscale apartments and condominium buildings. With a strong commitment to excellence, the company aims to create the most hospitable environment not only for its residents and clients but equally for its associates, ensuring a fulfilling and pleasant experience for all parties involved. Known for its dedication to quality and high-end customer service, Stratton Amenities stands out in the hospitality industry by blending professionalism with warmth and efficiency. Their services enhance the lifestyle amenities available to residents in luxury residential settings... Show More
Job Requirements
- Excellent verbal and written communication skills
- excellent problem-solving skills
- takes pride and ownership in the position and property
- ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
- have at least two years of hospitality experience
- possess amazing interpersonal skills and exceptional guest service abilities
- be organized, proactive, productive and self-motivated showing a positive attitude
- maintain a neat and professionally well-groomed appearance
- think clearly, quickly and efficiently and make concise decisions even under pressure
Job Qualifications
- Have at least two years of hospitality experience
- possess amazing interpersonal skills and exceptional guest service abilities
- excellent verbal and written communication skills
- excellent problem-solving skills
- be organized, proactive, productive and self-motivated showing a positive attitude
- maintain a neat and professionally well-groomed appearance
- think clearly, quickly and efficiently and make concise decisions even under pressure
Job Duties
- Greet and direct residents and visitors with a pleasant attitude
- exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodation
- cultivate and retain cohesive relationships with residents, vendors and contractors
- professional telephone etiquette and message delivery
- accurately log guest packages, ensure timely delivery and perform package inventory audits
- monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
- assist in the scheduling and completion of all amenities' requests including local transportation, residents' move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
- ability to maintain confidentiality
- must be able to work flexible schedules including nights, weekends and holidays
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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