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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $16.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive pay
Performance Rewards
fun work environment
Job Description
Stratton Amenities is a distinguished full-service concierge company specializing in providing luxury, hotel-style front desk concierge services tailored for upscale apartment and condominium buildings. The company is dedicated to creating an exceptional and hospitable experience not only for residents and clients but also for its associates. Stratton Amenities prides itself on blending professionalism with the warm and personalized service expected in luxury residential environments. Their approach focuses on elevating the standard of concierge services by integrating attention-to-detail, genuine interaction, and seamless assistance for all the needs of their residents and guests. As a concierge service provider operating within high-end communities,... Show More
Job Requirements
- Have at least two years of hospitality experience
- Excellent verbal and written communication skills
- Excellent problem-solving skills
- Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
- Possess amazing interpersonal skills and exceptional guest service abilities
- Be organized, proactive, productive and self-motivated showing a positive attitude
- Maintain a neat and professionally well-groomed appearance
- Think clearly, quickly and efficiently and make concise decisions even under pressure
- Must be able to work flexible schedules including nights, weekends and holidays
Job Qualifications
- At least two years of hospitality experience
- Excellent verbal and written communication skills
- Excellent problem-solving skills
- Possess amazing interpersonal skills and exceptional guest service abilities
- Be organized, proactive, productive and self-motivated showing a positive attitude
- Maintain a neat and professionally well-groomed appearance
- Think clearly, quickly and efficiently and make concise decisions even under pressure
Job Duties
- Greet and direct residents and visitors with a pleasant attitude
- Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodation
- Cultivate and retain cohesive relationships with residents, vendors and contractors
- Professional telephone etiquette and message delivery
- Accurately log guest packages, ensure timely delivery and perform package inventory audits
- Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
- Assist in the scheduling and completion of all amenities requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
- Ability to maintain confidentiality
- Must be able to work flexible schedules including nights, weekends and holidays
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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