Front Desk Concierge (Floater)

Baltimore, MD, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.00 - $17.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

competitive pay

Performance-based rewards

fun work environment

Flexible Shifts

Professional development opportunities

employee recognition programs

inclusive workplace culture

Job Description

Stratton Amenities is a premier full-service concierge company dedicated to delivering luxury, hotel-style front desk concierge services for upscale apartment and condominium buildings. Known for its commitment to excellence, Stratton Amenities focuses on creating the most hospitable experience not only for the residents and clients but also for its associates. The company prides itself on fostering an environment where exceptional service is the norm, embracing diversity and inclusion as core values that strengthen its service culture. Stratton Amenities operates in the luxury residential sector, offering tailored concierge solutions that elevate the living experience of residents in high-end residential properties.Show More

Job Requirements

Experience in hospitality or upscale customer service or retail
Must have experience delivering exceptional service
Excellent verbal and written communication skills
Excellent problem-solving skills
Takes pride and ownership in the position and property
Ability to listen and react quickly to residents' and guests' requests in a genuine manner
Have at least two year of hospitality experience
Possess amazing interpersonal skills and exceptional guest service abilities
Be organized, proactive, productive and self-motivated showing a positive attitude
Maintain a neat and professionally well-groomed appearance
Think clearly, quickly and efficiently and make concise decisions even under pressure
Ability to maintain confidentiality
Must be able to work flexible schedules including nights, weekends and holidays

Job Qualifications

At least two years of hospitality experience
Excellent verbal and written communication skills
Excellent problem-solving skills
Amazing interpersonal skills and exceptional guest service abilities
Be organized, proactive, productive and self-motivated showing a positive attitude
Ability to listen and react quickly to residents' and guests' requests in a genuine manner
Think clearly, quickly and efficiently and make concise decisions even under pressure
Maintain a neat and professionally well-groomed appearance

Job Duties

Greet and direct residents and visitors with a pleasant attitude
Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
Cultivate and retain cohesive relationships with residents, vendors and contractors
Professional telephone etiquette and message delivery
Accurately log guest packages, ensure timely delivery and perform package inventory audits
Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
Assist in the scheduling and completion of all amenities' requests including local transportation, residents' move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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