Front Desk Concierge (Floater)

Stratton Amenities is a premier full-service concierge company specializing in providing luxury, hotel-style front desk concierge services tailored for upscale apartment complexes and condominium buildings. With a strong commitment to excellence, Stratton Amenities aims to create the most hospitable and welcoming environment not only for residents and guests but also for its associates and clients. The company prides itself on maintaining high standards of service to ensure guest satisfaction and resident comfort within luxury residential high-rises. Through its dedicated personnel and expert management, Stratton Amenities offers bespoke, personalized concierge assistance that anticipates and exceeds expectations for each resident and visitor.

The role at Stratton Amenities focuses on engaging, energetic, friendly, and professional individuals who demonstrate a passion for delivering exceptional hospitality and guest experiences. This position requires someone who embodies enthusiasm and professionalism, acting as the face of the luxury residential environment and ensuring all residents and guests enjoy seamless and memorable service. The company offers a dynamic and fun work environment where team members can thrive and advance. Competitive pay and exciting performance-based rewards complement the motivating atmosphere of this position, encouraging employees to consistently deliver their best.

This particular role is a floater position, meaning flexibility and adaptability are essential, as the individual will cover shifts as needed across different luxury residential properties. The position demands excellent communication skills, strong problem-solving abilities, and ownership of both the role and the property maintained. Ideal candidates will have at least two years of relevant hospitality experience and must display impeccable interpersonal skills with a strong orientation towards guest service. The role involves a variety of responsibilities including greeting residents and visitors, managing packages and security monitoring, coordinating amenities, and supporting residents with varied concierge requests such as event planning, transportation, and housekeeping assistance.

Stratton Amenities seeks to foster a positive, professional workplace culture where associates are well-groomed, organized, proactive, and capable of quick decision-making even under pressure. This role requires flexibility in scheduling, including the ability to work nights, weekends, and holidays, so as to provide continuous, attentive service to a high-end clientele. Benefits such as health, dental, and vision insurance, paid sick leave, and paid time off are provided, promoting employee well-being and satisfaction in this rewarding hospitality role. Stratton Amenities strongly believes in diversity and inclusion, considering these as vital elements that enrich the company culture and service excellence.