Front Desk Concierge (Floater)

Stratton Amenities is a distinguished full-service concierge solution dedicated to providing luxury, hotel-style front desk concierge services to upscale apartment and condominium buildings. Known for its unparalleled commitment to hospitality, Stratton Amenities focuses on creating the most hospitable environment not only for its clientele but also for its associates and residents. The company prides itself on its ability to deliver a seamless and upscale living experience through professional and attentive concierge services that cater to the unique needs of residents in luxury residential high-rises.

The role of Concierge at Stratton Amenities is designed for individuals who are engaging, energetic, friendly, and exhibit a high level of professionalism. This position involves being the face of luxury service within an upscale residential building, where providing exceptional hospitality and guest experiences is paramount. Successful candidates will play a crucial role in fostering a welcoming and comfortable atmosphere, ensuring that every interaction with residents and guests is marked by attentiveness and genuine care.

Within this role, you will be responsible for greeting and directing residents and visitors with a pleasant demeanor while exceeding their expectations through anticipatory service. You will engage closely with residents, vendors, and contractors to maintain cohesive and productive relationships that support the smooth operation of the property. Your responsibilities will also include managing telephone communications with professional etiquette, logging packages accurately, and monitoring safety through patrols and surveillance to ensure a secure environment.

Stratton Amenities offers a dynamic and fun work environment where competitive pay and performance-based rewards are integral parts of the employee experience. The company values proactive, organized, and self-motivated individuals who take pride and ownership in their role and the property they serve. This position is ideal for those who thrive in a fast-paced luxury service setting, possess exceptional interpersonal skills, and are passionate about delivering outstanding guest service. Meanwhile, maintaining a neat and professionally groomed appearance is also an important aspect of representing the company’s brand.

Shifts for this position are on a flexible schedule, including night, weekend, and holiday shifts, with the role functioning as a floater to cover various hours as needed. The company encourages employees to think clearly and act efficiently, making concise decisions even under pressure to uphold the highest standards of service delivery. The Concierge will also assist in scheduling and completing a wide range of amenities requests including transportation arrangements, move-ins, dinner reservations, pet walking, dry cleaning services, event planning, grocery delivery, and housekeeping support. Confidentiality and discretion are essential qualities for anyone in this role, ensuring residents’ trust and comfort are maintained at all times.

Stratton Amenities is also highly committed to fostering a culture of inclusion and diversity, recognizing these values as critical to building meaningful connections and delivering authentic customer service. The company welcomes applications from all backgrounds and is dedicated to creating a workplace environment where everyone feels valued and supported. This position requires a minimum of a high school diploma or equivalent, with additional coursework or training in hospitality or customer service preferred. At least two years of hospitality experience is required to ensure that candidates are well-versed in the nuances of upscale customer service and hospitality excellence.

By joining Stratton Amenities, you become part of a respected team that is passionate about luxury service and dedicated to creating memorable and positive experiences for residents and guests alike. If you take pride in ownership, enjoy interacting with people, and are motivated to provide exceptional service in a professional, upscale environment, this concierge role offers an exciting opportunity to grow your career within a dynamic and rewarding company.