Front Desk Concierge (Floater)

Stratton Amenities is a premier hospitality service provider specializing in offering luxury, hotel-style front desk concierge services to upscale apartment and condominium buildings. With a strong commitment to excellence, Stratton Amenities is dedicated to delivering an unmatched hospitable experience for its associates, residents, and clients alike. The company is recognized for fostering a work environment that values professionalism, attention to detail, and a passionate approach toward guest services. The emphasis on creating a memorable and seamless residential experience makes Stratton Amenities a leader in the concierge industry, striving to exceed the expectations of upscale residential communities.

We are currently seeking engaging, energetic, friendly, and professional individuals to join our team as Floaters within our luxury residential high-rise properties. This role requires passionate individuals who are dedicated to providing exceptional hospitality and guest experiences. Floating staff members play an essential role in supporting the smooth operation of the front desk and concierge services by stepping in as needed across multiple shifts and responsibilities. This position is ideal for those who thrive in dynamic environments and are committed to delivering outstanding service that enhances residents' daily lives.

As a Floater, you will serve as a key ambassador of our brand, greeting residents and visitors with warmth and professionalism while ensuring their requests and needs are handled promptly and effectively. Your responsibilities will include fostering positive relationships with residents, vendors, and contractors, managing communications with impeccable telephone etiquette, and overseeing security through monitoring surveillance systems. You will coordinate various amenity requests, ranging from local transportation arrangements to event planning, showcasing your versatility and attention to detail.

Stratton Amenities offers an engaging work atmosphere characterized by supportive team dynamics and rewarding performance-based incentives. Our compensation package is competitive, reflecting our appreciation for dedicated professionals committed to excellence in hospitality. Flexible scheduling is available, including night, weekend, and holiday shifts, to accommodate diverse availability. Joining our team means becoming part of a company that values diversity and inclusion, recognizing these principles as fundamental to providing exceptional service and fostering meaningful community connections.

In this role, you must take pride and ownership in both your position and the property you serve. Clear communication skills, quick problem-solving abilities, and a positive, proactive attitude are essential traits for success. You should be well-organized, self-motivated, and able to think clearly under pressure to make sound decisions swiftly. A well-groomed and professional appearance is expected, contributing to the upscale atmosphere our residents have come to expect.

If you are passionate about hospitality, enjoy engaging with people, and want to contribute to elevating the living experience within luxury residential settings, this position offers an excellent opportunity to grow your career with Stratton Amenities. Our company is committed to nurturing talent and creating a supportive environment where associates are encouraged to shine and achieve their professional goals.