Front Desk Concierge

Nashville, TN, USA|

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Exact $15.00

Benefits

Equal opportunity employer

Job Description

This luxury residential high-rise located in the vibrant community of Needham, Massachusetts, is renowned for providing exceptional living experiences through its premium amenities and dedicated service. The establishment prides itself on a commitment to excellence, ensuring every resident and guest feels valued and appreciated from the moment they enter the building. Known for its sophisticated environment and top-tier customer care, this property combines comfort and convenience with a welcoming atmosphere that defines modern urban living. As part of this commitment, the property continuously invests in its team to uphold high standards and foster a professional, hospitable, and secure environment for all.

We are currently seeking a Front Desk Concierge to join our team on either a full-time or part-time basis. This pivotal role is the frontline ambassador for our residents and visitors, responsible for managing front desk operations and cultivating a strong first impression through exceptional service. The Front Desk Concierge will ensure that the lobby area reflects our high service standards by maintaining a consistent, professional, and warmly welcoming presence. The individual will handle a variety of tasks including managing visitor access, coordinating package handling, responding to resident inquiries, and collaborating with property management and onsite teams to enhance the overall living experience. The ideal candidate will be detail-oriented, reliable, and possess strong communication skills to efficiently address requests and resolve issues while maintaining composure in a fast-paced, dynamic environment. This role offers the opportunity to work in a prestigious setting where hospitality and professionalism are at the core of every interaction, contributing to a community where residents feel at home and supported throughout their day.

Job Requirements

High school diploma or equivalent
Prior experience in concierge, front desk, hospitality, or customer service preferred
Strong communication and interpersonal skills
Professional appearance and demeanor
Ability to remain composed and attentive in a fast-paced environment
Reliable, punctual, and detail-oriented
Basic computer skills including email and property management systems

Job Qualifications

High school diploma or equivalent
Additional coursework or training in hospitality or customer service preferred
Prior experience in concierge, front desk, hospitality, or customer service preferred
Strong communication and interpersonal skills
Professional appearance and demeanor
Ability to remain composed and attentive in a fast-paced environment

Job Duties

Greet all residents and guests promptly using proper eye contact, posture, and tone
Manage front desk operations including visitor access, package handling, and resident requests
Maintain awareness of building activity and enforce access control procedures
Provide accurate information, directions, and assistance to residents and guests
Coordinate with property management and other on-site teams as needed
Handle phone calls, emails, and service requests in a timely and professional manner
Maintain a clean, organized, and professional front desk presence at all times
Monitor for any issues or irregularities and report to management as required