Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid sick leave
Paid Time Off
Job Description
Stratton Amenities is a premier full-service concierge company specializing in delivering luxury, hotel-style front desk concierge services tailored for upscale apartments and condominium buildings. Dedicated to elevating the residential experience, Stratton Amenities prides itself on fostering an atmosphere of warmth, efficiency, and professionalism. The company’s mission is rooted in creating the most hospitable experiences not only for its residents and clients but also for its associates, ensuring a positive and rewarding workplace environment. By integrating meticulous attention to detail with personalized services, Stratton Amenities continuously sets industry standards for excellence in residential concierge offerings.
Established as a leader in the luxury hospitality sector for residential buildings, Stratton Amenities understands the unique needs and expectations of upscale communities. The company’s portfolio emphasizes a blend of traditional hospitality practices with modern technology and innovative service solutions. This holistic approach guarantees that every resident enjoys a seamless, comfortable, and memorable living environment, supported by a reliable and highly trained concierge team.
The role of a Concierge with Stratton Amenities is quintessential to maintaining the superior level of service that residents expect in a high-rise luxury setting. The ideal candidate embodies enthusiasm, professionalism, and a passion for delivering outstanding guest experiences. They serve as the face of the luxury residences, greeting residents and visitors with a friendly demeanor and promptly responding to their needs. The concierge is responsible for anticipating residents’ requests and providing proactive solutions, thereby exceeding expectations and fostering a welcoming community atmosphere.
This position at Stratton Amenities offers full-time employment with open availability shifts, accommodating dynamic schedules that include nights, weekends, and holidays. Compensation is competitive within the hospitality industry, and employees benefit from exciting performance-based rewards that recognize and celebrate accomplishments. The company values the individuality of each team member while promoting teamwork, professionalism, and continuous development.
As a Concierge, you will engage in a variety of tasks designed to ensure smooth operations and enhance the resident experience. These include greeting and directing guests, managing package deliveries, coordinating amenities such as local transportation and event planning, and conducting security surveillance to maintain a safe environment. The role demands excellent communication skills, problem-solving abilities, and a genuine approach to service. Candidates with at least two years of hospitality experience and a strong commitment to excellence are highly sought after.
Stratton Amenities is not just a service provider but a community builder, dedicated to forming long-term relationships with residents and service providers alike. By joining their team, you become part of an organization that values respect, inclusivity, and community engagement. This position offers individuals who thrive in a fast-paced, client-focused environment the opportunity to develop their careers in luxury hospitality while contributing meaningfully to the residential lifestyle experience.
Established as a leader in the luxury hospitality sector for residential buildings, Stratton Amenities understands the unique needs and expectations of upscale communities. The company’s portfolio emphasizes a blend of traditional hospitality practices with modern technology and innovative service solutions. This holistic approach guarantees that every resident enjoys a seamless, comfortable, and memorable living environment, supported by a reliable and highly trained concierge team.
The role of a Concierge with Stratton Amenities is quintessential to maintaining the superior level of service that residents expect in a high-rise luxury setting. The ideal candidate embodies enthusiasm, professionalism, and a passion for delivering outstanding guest experiences. They serve as the face of the luxury residences, greeting residents and visitors with a friendly demeanor and promptly responding to their needs. The concierge is responsible for anticipating residents’ requests and providing proactive solutions, thereby exceeding expectations and fostering a welcoming community atmosphere.
This position at Stratton Amenities offers full-time employment with open availability shifts, accommodating dynamic schedules that include nights, weekends, and holidays. Compensation is competitive within the hospitality industry, and employees benefit from exciting performance-based rewards that recognize and celebrate accomplishments. The company values the individuality of each team member while promoting teamwork, professionalism, and continuous development.
As a Concierge, you will engage in a variety of tasks designed to ensure smooth operations and enhance the resident experience. These include greeting and directing guests, managing package deliveries, coordinating amenities such as local transportation and event planning, and conducting security surveillance to maintain a safe environment. The role demands excellent communication skills, problem-solving abilities, and a genuine approach to service. Candidates with at least two years of hospitality experience and a strong commitment to excellence are highly sought after.
Stratton Amenities is not just a service provider but a community builder, dedicated to forming long-term relationships with residents and service providers alike. By joining their team, you become part of an organization that values respect, inclusivity, and community engagement. This position offers individuals who thrive in a fast-paced, client-focused environment the opportunity to develop their careers in luxury hospitality while contributing meaningfully to the residential lifestyle experience.
Job Requirements
- Have at least two year of hospitality experience
- excellent verbal and written communication skills
- excellent problem-solving skills
- takes pride and ownership in the position and property
- ability to listen and react quickly to residents' and guests' requests in a genuine manner
- possess amazing interpersonal skills and exceptional guest service abilities
- be organized, proactive, productive and self-motivated showing a positive attitude
- maintain a neat and professionally well-groomed appearance
- think clearly, quickly and efficiently and make concise decisions even under pressure
- must be able to work flexible schedules including nights, weekends and holidays
Job Qualifications
- High school diploma or equivalent
- additional coursework or training in hospitality or customer service preferred
- minimum two years of hospitality experience
- excellent verbal and written communication skills
- excellent problem-solving skills
- possess amazing interpersonal skills and exceptional guest service abilities
- be organized, proactive, productive and self-motivated showing a positive attitude
- maintain a neat and professionally well-groomed appearance
Job Duties
- Greet and direct residents and visitors with a pleasant attitude
- exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
- cultivate and retain cohesive relationships with residents, vendors and contractors
- professional telephone etiquette and message delivery
- accurately log guest packages, ensure timely delivery and perform package inventory audits
- monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
- assist in the scheduling and completion of all amenities' requests including local transportation, residents' move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
- ability to maintain confidentiality
- must be able to work flexible schedules including nights, weekends and holidays
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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