Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $17.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive pay
Performance-based rewards
fun work environment
Diversity and inclusion commitment
Job Description
Stratton Amenities is a premier full-service concierge company specializing in luxury, hotel-style front desk concierge services tailored for upscale apartment and condominium buildings. With a dedicated focus on delivering unparalleled hospitality, Stratton Amenities aims to create the most hospitable and welcoming environment for its associates, residents, and clients alike. The company operates within the luxury residential sector, serving high-rise properties where exceptional service and attention to detail are paramount. Known for its commitment to quality and professionalism, Stratton Amenities ensures that every interaction reflects its core values of respect, service excellence, and operational efficiency.
The role available at Stratton Amenities is that of a concierge professional who will be stationed in a luxury residential high-rise setting. This position requires individuals who are engaging, energetic, friendly, and highly professional, embodying the essence of exceptional hospitality. The ideal candidate will bring a passion for creating outstanding guest experiences, ensuring that residents and visitors receive top-tier service at all times. Responsibilities include greeting and directing residents and guests, providing anticipatory service, managing amenities requests, and maintaining a secure and orderly environment within the property.
Stratton Amenities values a fun and dynamic work environment, offering competitive pay along with exciting performance-based rewards and recognition. This role demands excellent communication and problem-solving skills, a proactive and positive attitude, and the ability to remain composed under pressure. Candidates should take pride in their work and property, demonstrate exceptional interpersonal skills, and maintain a neat, professional appearance. The position also requires flexibility in scheduling, including the ability to work nights, weekends, and holidays to meet the needs of residents and the property.
Overall, this concierge role is ideal for individuals with a background in hospitality who are seeking a rewarding career in luxury residential services. Stratton Amenities supports career development through ongoing training and embraces diversity and inclusion as core to its workplace culture. This opportunity is perfect for someone who thrives in a fast-paced, guest-focused environment and is committed to delivering an extraordinary standard of service every day.
The role available at Stratton Amenities is that of a concierge professional who will be stationed in a luxury residential high-rise setting. This position requires individuals who are engaging, energetic, friendly, and highly professional, embodying the essence of exceptional hospitality. The ideal candidate will bring a passion for creating outstanding guest experiences, ensuring that residents and visitors receive top-tier service at all times. Responsibilities include greeting and directing residents and guests, providing anticipatory service, managing amenities requests, and maintaining a secure and orderly environment within the property.
Stratton Amenities values a fun and dynamic work environment, offering competitive pay along with exciting performance-based rewards and recognition. This role demands excellent communication and problem-solving skills, a proactive and positive attitude, and the ability to remain composed under pressure. Candidates should take pride in their work and property, demonstrate exceptional interpersonal skills, and maintain a neat, professional appearance. The position also requires flexibility in scheduling, including the ability to work nights, weekends, and holidays to meet the needs of residents and the property.
Overall, this concierge role is ideal for individuals with a background in hospitality who are seeking a rewarding career in luxury residential services. Stratton Amenities supports career development through ongoing training and embraces diversity and inclusion as core to its workplace culture. This opportunity is perfect for someone who thrives in a fast-paced, guest-focused environment and is committed to delivering an extraordinary standard of service every day.
Job Requirements
- High school diploma or equivalent
- at least two years of hospitality experience
- excellent verbal and written communication skills
- excellent problem-solving skills
- takes pride and ownership in the position and property
- ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
- possess amazing interpersonal skills and exceptional guest service abilities
- be organized, proactive, productive and self-motivated showing a positive attitude
- maintain a neat and professionally well-groomed appearance
- think clearly, quickly and efficiently and make concise decisions even under pressure
Job Qualifications
- High school diploma or equivalent
- at least two years of hospitality experience
- excellent verbal and written communication skills
- excellent problem-solving skills
- ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
- amazing interpersonal skills
- exceptional guest service abilities
- organized, proactive, productive and self-motivated with a positive attitude
- neat and professionally well-groomed appearance
- ability to think clearly, quickly and efficiently and make concise decisions under pressure
- additional coursework or training in hospitality or customer service preferred
Job Duties
- Greet and direct residents and visitors with a pleasant attitude
- exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
- cultivate and retain cohesive relationships with residents, vendors and contractors
- professional telephone etiquette and message delivery
- accurately log guest packages, ensure timely delivery and perform package inventory audits
- monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
- assist in the scheduling and completion of all amenities requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
- maintain confidentiality
- work flexible schedules including nights, weekends and holidays
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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