Front Desk Concierge

Lynn, MA, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Range $14.00 - $19.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid sick leave

Paid Time Off

Job Description

Stratton Amenities is a premier hospitality company specializing in luxury, hotel-style front desk concierge services tailored for upscale apartment and condominium communities. We are dedicated to offering a polished, welcoming, and service-oriented experience that significantly enhances residential living in affluent neighborhoods. Our commitment lies in creating an environment where residents feel valued, comfortable, and connected through exceptional hospitality and attentive service. Our team members are the face of our communities, acting as the first point of contact to foster a sense of community while maintaining the highest standards of professionalism and warmth.

The Front Desk Concierge role at Stratton Amenities in Boston, MA, offers a unique opportunity for motivated and personable individuals who take pride in their presentation and enjoy engaging with residents and guests. This position is ideal for those who thrive in a service-driven, luxury residential environment and look to deliver consistent, high-quality hospitality experiences. As a Front Desk Concierge, you will manage a range of responsibilities designed to support residents, coordinate services, ensure safety, and maintain an elegant atmosphere. The position includes working evenings, weekends, and holidays based on property needs, reflecting the 24/7 nature of upscale community living. Employees in this role are compensated at a competitive hourly rate of $18-$19.

In addition to a rewarding work environment, Stratton Amenities provides ongoing training and development opportunities, a supportive professional workplace, and clear pathways for career growth within hospitality operations. Our focus on employee development ensures that every concierge has the resources and mentoring needed to excel and grow within the company. If you are passionate about delivering a best-in-class resident experience, possess strong organizational skills, and have a polished, professional demeanor, this role may be the perfect fit. Join us in enhancing luxury living by providing elevated and attentive service that makes a difference every day.

Job Requirements

High school diploma or equivalent required
must be able to work evenings, weekends, and holidays as required
excellent verbal and written communication skills
strong customer service and interpersonal abilities
professional demeanor and attention to detail
ability to remain calm, courteous, and effective under pressure
strong sense of ownership and accountability
ability to listen actively and respond promptly to resident and guest needs
minimum of two years of hospitality, customer service, or upscale residential experience preferred
strong organizational and multitasking skills
neat, polished, and professional appearance
ability to maintain confidentiality and discretion

Job Qualifications

High school diploma or equivalent
additional coursework or training in hospitality or customer service preferred
previous experience in hospitality, luxury residential, hotel, or upscale customer service preferred
demonstrated ability to deliver consistent, high-level service
excellent verbal and written communication skills
strong customer service and interpersonal abilities
professional demeanor and attention to detail
ability to remain calm, courteous, and effective under pressure
strong sense of ownership and accountability
ability to listen actively and respond promptly to resident and guest needs
strong organizational and multitasking skills
neat, polished, and professional appearance
ability to maintain confidentiality and discretion

Job Duties

Greet residents and guests in a warm and professional manner
serve as the primary point of contact at the front desk during assigned shifts
deliver an elevated resident and guest experience through attentive and anticipatory service
answer phones, manage messages, and maintain professional telephone etiquette
accurately log, track, and distribute resident packages and deliveries
monitor lobby activity and security cameras as required
conduct property walks to ensure safety, cleanliness, and presentation standards
assist residents with amenity requests, local recommendations, and service coordination
build positive working relationships with residents, vendors, and property staff
maintain a clean, organized, and welcoming front desk environment